Jimmy John's — Restaurant in Huntington

I'm a big fan of Jimmy John's and this review is strictly on customer service. I visited the Huntington location tonight and as I came in there was 3 employees working one sitting on a table on her phone the other wondering around and one young lady making another customers sandwich. I entered the location just before closing time but figured the door was open sign was on and they was serving another customer so I was good. I would have been 100% fine with them telling me sir we are closing and not taking anymore customers,but that was not the case I recieved no greeting, and stood in line for a good 5 plus minutes thinking once the young lady finished with the customer b4 me I would be served. That did not happen even after she finished she did not aknowledge me and just walked away then finally the other cashier decided to get up from what ever social media post she was making to inform me they are closed! I can not imagine this is the type of service this franchise promotes, but rather then argue I left went to subway, and guess what same situation they had customers but were closing however the young cashier who by the way was solo invited me in and served me. I've beem in retail and food for 20 plus years we call that WOW customer service!! I only hope the owner of this the franchise reads this review and can coach their team up on this as they have lost...

I placed an online order, which I’ve done several times before, once we got home we realized they did not give us our jimmy chips and our sandwich was messed up. I looked at the receipt to make sure I ordered the chips and requested for the sandwich to be cut in half and I did. I called jimmy johns and was transferred to the manager who proceeded to tell me she “honestly had no clue how to credit my money back, but we could drive back and she would give us the chips...” I told her we live in Markle and wouldn’t make the drive back into Huntington. She did not offer to help in any other way. Very disappointed with how it was handled. Will not be going back to Huntington...

My husband and I stopped by this Jimmy John’s on 8/7/2022 on the way home from our camping trip. We had our camper (42ft) hooked up to our truck and could not clear the drive-thru safely. The lobby was closed due to staffing issues. I walked up to the drive-thru window to ask if we could order that way or inside, due to us not being able to clear the drive-thru and explained we were hooked up to a large camper. The worked wasn’t very friendly and was incredibly short with me. We love this JJ’s location but I was super disappointed in this interaction. I understand staffing shortages, but was shocked there wasn’t some way to accommodate us...