Taco Bell — Restaurant in Huntsville

Previously, I had forgotten my meal after receiving my drink in a rush to get to the hospital for a family member admitted through the ER. I immediately called the customer service hotline to inform of my issue since one can never get calls through to an individual in a franchise. I was informed to wait three business days for someone to reach out to me and provide my refund. The customer service is outsourced to another country, so I hoped they would comply. I did not receive a follow-up call nor my refund to the card used for this transaction. So, I made another call after alotting them 5 business days. I was informed that I would be contacted within another 3 business days, and they apologized for the slip-up on their end. After much patience, I provided, and with little time available, I went to the restaurant. Upon entering the location, I was not acknowledged for 10 minutes as the front end was not attended but an employee had seen my original entry but did not seek to assist or inform me that someone would be able to attend, nor did this individual inform anyone I was waiting. Red flag number one! The second mishap, was when the manager was informed of my refund situation, to where she proceeded to complain and say that she would not give me a refund due to the time frame elapsed (a few weeks), even with the receipt in hand. I explained in detail, of my reaching out to customer service and the lack of resolution in that aspect, plus the hardship of finding time to get to the restaurant for the refund due to family member's immediate medical care necessity which took precedence. Never once did I receive any compassionate understanding or empathy for the dilemma. I had to wait further while the manager called her superior for monies owed me. When I finally was provided this refund; I never received an apology for any inconvenience I experienced. I do not recommend this franchise location and will truly have to reconsider giving my business to a company that has lost the ability to train their employees, compassion, and tact. As well as the restaurant interior...

I haven't had Taco Bell in about a decade but we're on a road trip with a 9 year old who wanted it so what the heck, am I right? So this particular T Bell really set the bar high with whatever this new feature they've got going on where when they ask what you want, you could just list off your favorite movies cuz you're getting whatever they pitch into that bag no matter what you said. The coolest part is how you still get to pay full price for what you wanted. We were trippin at first cuz we weren't aware of this new special and we went back to the window and asked for what we ordered and whats super cool is they were like "oh yeah, my bad you had the steak burrito!" And low and behold they razzled us again cuz when we opened the bag for the second time in 3 minutes it was different stuff again. You little rascals. The best part was when we went back for round 2 the guy said "Sorry about that..." and with more confidence than Ive personally ever had continued with ..."I hooked you up with extra sauce" which ruled cuz it's already free. Anyways, I gotta go cuz even though they forgot my straw, they got my drink right so I'm gonna go drink that and think about what a steak buritto would have tasted like if they had wanted to...

Today I visited Taco Bell to pick up a mobile order, but the restaurant hadn't received the order, despite my receiving email and push notifications that the order was ready. No big deal.....a minor inconvenience.....stuff like that happens. The problem was the behavior of the manager Shannon. From the moment I asked about the order, I felt like I spent the next 10 minutes trying to defend myself from her combativeness. She spent that 10 minutes telling me everything that she thought I was doing wrong, from not giving her the order confirmation, to how I tried to work through the situation with her. When I told her (in a perfectly normal volume and tone of voice) that I was upset with how she was treating me, not offering an apology or even a path forward to solve the problem, she told me she didn't appreciate my 'outburst'. She did end up filling my order, which was all I wanted in the first place. Shannon started rattling off her name, employee ID, and some phone number, even though I hadn't asked for those things, as if she were trying to provoke me to file a complaint. On my way out the door, it was only the young cashier who was thoughtful enough to...