Tropical Smoothie Cafe — Restaurant in Huntsville

I have been coming to this tropical smoothie location for a few years now. And just this past week has been the worst service I’ve had since the opening. On Wednesday 07/20/2022 I placed a mobile order at 7:15am and went to pick the order up at 7:25am. When I got there, they’re were closed and no one was in the building even though the hours on the door, google, Facebook, and the mobile app said they opened at 7am. I tried calling the storing and it took over 30 minutes to finally get someone on the phone to try and cancel my order and to get back my money. The employee who answered the phone said that she had just got there and there wasn’t any way she could cancel my order. Instead the employee took down my name so I could come back later in the week to get my smoothie and flatbread. Well come around on Friday(07/22/2022) around lunch time I was finally able to go back to the store to try and to get my order again. But by the time I stood in line and waited for my smoothie and flatbread after it took them 35 minutes to make both of them. Which has been the longest I’ve ever had to wait for them to make anything. I hope management is aware of the situation that their employees aren’t showing up to work on time or they need to fix their hours to open later in the day since they don’t want to come in that early. All I can say is at least they made everything correctly and I hope they can fix their internal issues going on within...

If you wish to be disrespected, then this is the place for you. The customer service here is absolutely horrific. Today, I called to make an order and I was placed on hold for 5 minutes. I hung up and called back and the phone gave me the busy signal, which meant the phone was off the hook for much longer after I hung up.

I eventually got through and when I answered I said hi good morning, are you guys busy right now? Her response: What would you like to order? I said "hi, are you guys busy right now," just in case she didn't hear my question the first time. She responded after a long pause "are you planning to order?" I said "Yes I am, I'm just wondering if its busy". She said, after another long pause and rather annoyingly, "no we're not busy do you plan to order orrr..." I was stunned and immediately disconnected the call. I don't spend money where I am disrespected.

The attitude stinks here. This is the same person I had a less than pleasant experience with thrice before today, but I kept going back. If management sees this, whoever was on shift on Mon Apr 11 around 12:30, she's the person that I spoke with. I'm disappointed because I eat healthily and this spot is just a minute drive from my house. Grossly disappointed.

I notice a similar review just a month ago, so this tells me that management doesn't plan on fixing this problem. Stop sending people to a contact us page on your website if clearly no changes...

NEGATIVE!! All the one stars are TRUE! I waited 15 mins before I told the cashier my order. No one greeted me or spoke to me I just stood there at the register. They were super slow. Ignoring me as if I wasn't there. Finally she finish what she's doing and just stands at the register and doesn't say anything. So I'm like ok so you ready now. 2 white girls come in and the cashier acknowledge and talk to them. Hmm yeah strange. The cashier's name was Abigail. Rude with no customer service skills. Same thing happened in front of me. One of my friends walked in and they didn't not acknowledge either and he was African American as well.. I got there at 1:50 and my order was taken at 2:09.. I got my 2 smoothies and a wrap about 2:25.. Truth be told this location need to hire skilled and non bias workers and more than just 2 people. OR SHUT DOWN because this is the worst location I've ever been to.. Huntsville location is the best! For this location to be in Madison its just ridiculous and so unprofessional. I would not recommend this location PERIOD. AND obviously the management is not doing nothing about because this is what all the bad reviews are about. What I experienced today. Same complaints and nothing being done.. SO SAVE YOUR GAS AND TIME! THIS LOCATION IS DEFINITELY A...