Taco Bell — Restaurant in Hurst

my kids and I go to this taco bell AT LEAST 2-3 times A WEEK right after school for a after school snack, and i have to say, the last 2 visits including today have been TERRIBLE to say the least. Now I will say the staff at the counter are very nice and apologetic as it's not their fault but get the brunt end of it all. whoever you have in the back prepping the food clearly cannot read the orders on the ticket and make a simple order correct. ITS NOT HARD to make a taco or a burrito. I'm a nurse at a children's hospital and I know if I gave your kid the wrong dose of meds you would have something to say about, am I right? so, when i come in to eat and pay for food I expect to get what I ordered and correct. Few days ago, I ordered 2 of the same burritos one WITH sour cream and one with OUT sour cream. when we got our food, they both had sour cream. today I ordered the supreme luxe box which came with the CHICKEN chalupa supreme and tell me why i got a steak chalupa supreme?! So of course, I let them know about the mistake and that this was the second time within THIS WEEK my order was messed up. This man in front of me came into the restaurant to order to make sure his order was right because we know also how the drive threw is he left and 10 min later he's walking back in the store letting them know they messed up on his order too. LIKE SERIOUSLY get somebody different back in the back prepping the food, This is ridiculous and getting very old. I think ill just take my business to Taco Casa, thank...

I wouldn’t refer this place to my worse enemy , I have never felt like I experienced racism like this and I ended up canceling my order because I couldn’t even sit and eat here , I came to the counter to order my food and myself , my family and another African American lady were in line , we went to order our food and Logan told us he is unable to take our order with no reasoning behind it and turned and went back to doing what he was doing but 30 seconds after that 3 Caucasian families walked in behind me and he greeted them and took their order and they got their food immediately me and my family waited about 15 minutes and still have not received our food so I went to cancel the order ! THIS IS NOT A SAFE ENVIRONMENT FOR CHILDREN , families nor AFRICAN AMERICAN FEMALES ! Ladies stay safe and do not I repeat do not spend your money here , Beyond upset and frustrated that my children at ages 8,7and 5 had to experience this and NIRNA the manager after talking to her she did not care at all and BARRY THE MANAGER STATED AND I QUOTE “well I don’t know if that’s true let me investigate because Logan doesn’t have a racist bone in his body “ well today he did ! And instead of making me and my family and other feel safe BARRY BRUSHED IT OFF , I have never ever in my whole life experienced this...

I just took my family to this location after a long day. I looked up and witnessed an employee walk out of the restroom, texting on his phone, with his gloves on. I then watched him walk to the prep food area and start working on an order for drive thru. I promptly told my small children and husband to throw the food away and politely asked for a refund. The manager on duty was nice but insisted that what I saw was "ok" because he was the one that prepped our food. I assume the whole staff understood how disgusting this was because he (the employee from the bathroom) immediately shucked his gloves into the trash. I did receive a full refund but while me and my small children and husband were waiting for our refund, the said employee decided to stare me and my family down like he had intention to harm us. I then said "do you have something to talk about to me?" To which the manager put up his arm and prevented him from continuing. We just got home and my seven year old daughter is crying and extremely upset because she also saw his face and the way he acted. I will never return here and I hope that this young man learns one day what it feels like to be so scared of...