Ja' Grill Hyde Park — Restaurant in Hyde Park Township

3 weeks ago I reserved a table to celebrate my birthday with my high school friends. With all the hate crimes and black live matter spill we all have been supporting black businesses more. So I thought Ja Grill would be great. Not to far from home for my friends (I live in Indiana) and the food was good. I've never been to the one in Hyde park but up north one to many times. My reservations was for a party of 8. I arrive at 7:53 (reservations is 8pm) the hostess greeted me with a pleasant smile. I told her who I was and she ask where my party was. I told her to give them a few minutes. She says ok but she couldn't seat me until at least 2 of them showed up. Understandable! I stood in the front for about 10 minutes and the hostess asked how far were they, so they were running extremely late. She was polite and ask me to sit down at the chair right in the front because I had on heels and she was preventing me from the pain heels cause of course. I sat there for 45 seconds and what seems to be the waiter came over and said to me " I can't allow you to sit there" I had to look at her because the music was loud to see if she was talking to me and her facial expressions to determine if she was rude or not. The look on her face was she was being rude. She said it again as I was trying to figure her out. The hostess told her that she told me I could sit there. Ok no big deal I get up and than she sat in the same seat I stood up from. Now I feel like I was being bullied. I stood for about 5 minutes and she said to me, if you want to sit, well grab that chair and bring it over here (her voice was very rude and her body language was terrible) I told her I'm not rearranging this place of business. So she grab the chair and pull it so hard it hit the wall very loudly. I shook my head and sat there. About 30 seconds she stand up goes to the hostess and started talking about my party and how she wasn't going to hold my reservations any longer because they could get crowded. It's a very small place of business just like the one up north so I understand. But it was about 5 tables available and no one else was walking in. she was very loud and rude and told the hostess that she doesn't mind tell me that I couldn't eat there if I had to continue to wait and that she will tell me to leave. As a consumer, I chose to spend my hard earn money on quality services. I expect to be treat like I treat my customers in my place of business and when I'm at work. Black women are so angry and she was definitely angry. I would never go back there again. I travel 1 hour to eat there and celebrate my birthday with close friends and it went so wrong. I told the hostess that she was pleasant but I was leaving. She said i understand. She knew the waiter was rude. I celebrated my boyfriend birthday at Tavern On rush (which is also busy) earlier this month and we were seated still waiting on guest to arrive. That's the difference between African Americans and white people. Blacks try to get every penny in the wrong way not knowing that consumers will wait if you're being nice and offer that great customer service experience. Had she been polite I would have understood if she had to give my table away. I've travel far to spend my money there plus my party was running late. I will continue to support black business but customer service means everything to me. I'm not going to spend my money on places that hire people with attitude like hers. I hope this message gets to whoever has the power to talk to this waiter. This event took place January 19th between 8pm until 8:15pm. She had a blonde wig, light skinned with...

We drove nearly 50 miles to meet up at Ja Grill for a very important lunch. Due to the nature of the visit, it was appropriate for me to sit separately from the group I arrived with. The staff seemed unwilling to accept that although we arrived together, I and my small child, needed to sit separately (and have separate bills). I had to repeat myself to the point of embarrassment. I then ordered my food (the half jerk chicken, rice and mild sauce on the side). I knew there was going to be an issue, because my food was set in front of me 3-4 mins after my order was taken. As I suspected, it was lukewarm. There was so much put into play to make that lunch date happen that I decided to keep stress levels down by not saying anything to the staff. I took one for the team and kept quiet. I figured I'd at least try to food. It was the second worst Caribbean food I've ever had. I kept my child busy, while I grew hungrier and hungrier. When my child became restless I asked for the check. The waitress asked if I wanted a doggie bag, and out of sheer reflex, I said "yes". I'm glad I did, because when we all arrived home later that afternoon, I placed the doggie bag on the kitchen counter while we unloaded the car. Everyone that passed it kept mentioning how that area smelled like garbage. When we located the source, it indeed was the doggie bag. They had rave reviews of their own food and couldn't believe that 1. That was what I was served and 2. That that came from Ja Grill. It smelled so bad that we had to take it outside to the trash. I could not convince anyone to try it. I'm a Praying woman who practices cleanliness... That will protect me from whatever was wrong with my food. Yes, that experience may be isolated. Yes, everyone else under the sun may keep them in business until the end of creation. I've never been one to give a damn about the crowd and their sway. This woman will not patronize them...

My partner & I had a veggie pattie & corn bread missing from our pickup order last week. We didn’t realize until we got home, so we called to speak with the host & she took our information & let us know that a manager would call us the next day, that never happened. Fast forward to yesterday, we wanted Ja Grill again so we figured we would go & also speak to them regarding the missing items. Upon being seated we spoke with a nice gentleman with locs (assistant GM) who mentioned that he would look into the issue. After that, we were approached by another guy wearing glasses who addressed himself as another assistant GM (he didn’t seem sure & he also was dressed as if he worked on cars, not as if he were the assistant GM of a restaurant) who was very rude & mentioned that “their team communicates very well & they didn’t have a note of the issue that we encountered”. He also made sure to mention that the items we were missing were only a total of $5, just very rude & condescending. The price of the missing items wasn’t the issue at all, it was the fact that they were missing in the first place & there was no follow through initially. His fix was to replace our items & remove them from our overall bill since we were dining in. However, the items were never removed from our bill, which further proves that they don’t communicate well or follow up on issues. Additionally, they cut on the lights & turned the tvs off prior to 10pm & we had people sweeping under our feet, while we were still dining. They are also ALWAYS running out of items. If you want TRUE hospitality & customer service from start to finish, this is not the place. Management definitely needs improvement. The GM with locs was nice but seemed to have just started & our server Deneen was great, so thank...