Flying Pie Pizzaria-Broadway — Restaurant in Idaho

Google won't let me add a new 4 star review, only edit my original 1 star so take this 3 star review as a combination of a 4 and 1. Here is my new review _

I wrote the one star review from 5/22/18 about the lunch buffet and was pretty harsh about it but figured maybe I caught them on a bad day so decided to go back on 6/6/18 and give it a second chance. This time things were definitely better. I arrived right at 11:37 again and there was a decent availability of food during most of my 40 minute stay although the tomato sauce type pies get snapped up quickly. The three servers were definitely jumping trying to take care of regular lunch orders and keep the buffet stocked. There was only one short time just before noon where they got behind the curve a bit with only one slice left and five empty platters on the buffet but I could see the cooks working to get more pies out, and within a few minutes there was a full set of choices again. But that’s my only minor nit-pick and greatly improved over my last visit. As noted you might concentrate more on the traditional tomato sauce pies since they are depleted first and very quickly. Every time some lonely partial pie was left it was one of the white sauce or chicken based kind. The pasta and salad bins were all kept full or reasonably full until I left at 12:45.

Overall it was a very good experience today and I would definitely recommend your buffet based on this second visit. You still make the best pizza in Boise IMO and today was no exception, I had four different kinds and they were all delicious. The salads are very good as well, I like the way you offer four different premixed kinds with a variety of dressings. Plus, I got the correct change today, right down to the penny. ;)

ORIGINAL REVIEW STARTS HERE Went to the lunch buffet on 5/22/18. First, the website advertises a $6.95 option and a $7.95 one. Got there and no $6.95 option. The employee I asked about this said "oh, that website is so out of date". If I suspected malicious intent this is a classic bait and switch, as it is I suspect mere incompetence and negligence. The buffet starts at 11:30 AM, I got there at 11:37. The pasta selections were all gone, they weren't refilled until 12:05. Same with the pizza, they kept running out. They were down to two slices and it took 7 minutes to get more pies out. Then when they did bring out more, there was a rush on them from everyone who had been waiting. 7 minutes might not seem all that long but it is when you are on a lunch break. They were chronically short or out of pies the whole time I was there. The saving grace is that the pies are really great - crispy crust and the other side of waiting is that they are hot out of the oven, much better than the warmed up cardboard other pizza buffets offer. I was going to give them three stars just based on the quality of the pies, but then at the end they short changed me ! There is no set place to pay, the fellow who took my money had to "go in the back to get change", then he short changed me. That was the final straw and knocked this review back to one star.

To summarize, the pies are absolutely delicious once available, don't trust the website, and the management of the whole buffet is a...

This review is from someone who has dined at the Broadway location over 25 times, (according to a search of my bank statements) and I will only give honest information and no exaggeration. That being said, my girlfriend and I were regulars despite the usual unpleasant service because we really liked the pizza. The pizza is good. We always dined there mid-week and sat at the bar, so 'being busy' is not a valid justification for the continued lousy experiences. Regular occurrences we had: Negligent and inattentive servers/bartenders. Generally, there is nobody behind the counter (the phone rings and rings and rings). So if you want your beer refilled, you will either sit and wait 10-15 minutes until someone returns, or walk into the restaurant where the staff is socializing at a table, and actually ask someone to come serve you. Yes, we have done that multiple times. On one occasion, we waited so long for our tab, my girlfriend had to walk up to the kitchen and ask a cook if he could send someone out. You must be proactive about making your orders because staff will actually avoid you. Sitting at the bar you'd expect better service but that is not the case. Despite being there on slower nights, the wait time for pizza was still 30 minutes or so. All of this we tolerated for the pizza, but after our last experience there, my girlfriend and I completely agreed that we will not spend a dollar in the establishment again. After ordering our large vegetarian pizza, (same thing we order every single time) we waited over 30 minutes for them to bring us a personal size. When I told our server about the mistake, her response, "You must have ordered a small." I explained that we always order the same thing, I did not, would not, order a small. On top of that, we're TWO people that ordered TOGETHER. How was a small even rung in? She said, "Ok well I'll get you another small, it will work out to be the same price," and just walked away. Took 5 minutes for us to share our small pizza, and then waited another 30 minutes to get the second one. The second one was poorly made, obviously just threw it together, all the the minced garlic was on one slice of the pie. Crust was black. We were still hungry and we had already been there over an hour. That's when we decided we were done. After paying our tab, I asked our server to speak to a manager, she brashly said, "Why? I can take care of whatever you need." I told her that I would prefer to speak to a manager. She actually rolled here eyes and walked back to the kitchen. When the manager came out, she was obviously reluctant to speak to use. I calmly told her that we had decided we would not be returning again, and asked if she would like to know why. After hearing our testimony, she did not seem eager to try to keep our business. She did not offer any condolence. She ask to refund one of the pizzas but that was not the point. It wasn't about money, it was about letting her know that they were losing two regulars due to their consistently rude and...

Tonight, we decided to treat ourselves to a delightful flying pie by placing an order through the flying pie website. However, our excitement was dampened when we experienced a delay of 50 minutes. Curious about the status of our order, I visited the website and was surprised to see that it was marked as delivered. Perplexed, I reached out to the restaurant, only to be transferred between three individuals before finally connecting with the manager, Ben.

To my surprise, Ben explained that the restaurant is not directly responsible for the delivery, as they contract it out to DoorDash. This came as a shock since there was no indication on their website that I was placing an order through DoorDash. Ben suggested calling the driver, but I lacked any contact information as it was a DoorDash delivery. I requested that Ben make the call on my behalf, as I was unable to reach out to the driver myself.

After speaking with the driver, Ben relayed to me that they had supposedly rung my doorbell eight times and left the pizza at my doorstep. However, to my dismay, I discovered that the pizza had actually been delivered to my neighbor's house and had been sitting there for an hour, rendering it cold. Once again, Ben shifted the blame to DoorDash, claiming that there was nothing he could do since they were responsible for the delivery.

Unsatisfied with this response, I pushed back and emphasized that I had ordered directly from their website, not through DoorDash. Ben, however, insisted that his hands were tied due to the involvement of DoorDash. In a final attempt to resolve the situation, Ben offered a less than satisfactory solution: he suggested writing my name on a piece of paper, which I could later use to claim a free pizza. This proposal was unacceptable to me, as I firmly requested either a new pizza delivered promptly or a refund.

Ben conceded that he could fulfill my request, but he needed approval from his manager. It became evident that Ben was not at fault in this situation, as he lacked the training and authority to handle such matters. If the restaurant chooses to contract white label delivery services like DoorDash, it is imperative that their employees receive adequate training on how to address delivery mishaps. They should have a clear plan in place to replace the food or offer refunds to rectify such situations. Despite Ben's managerial position, he unfortunately did not possess the power to rectify the...