Culver’s — Restaurant in Illinois

Can never get an order right whither is take out or dine in. Bought two hamburger meals. Asked for crispy bacon, and grilled onions on one. I have learned is to check your hamburgers before you leave. Crispy bacon is very stringy, 2 out of the three hamburgers they had to remake, as I stood there with the rest of my u order getting cold. As I stood at the counter, in front of the window where you can see into the kitchen. I could see a small boy 10 or 12 running around the kitchen. Also a young women with a cubs backpack on. Kept asking to talk to a manager, well the Manger finnialy came out, she took off her back pack. I watched them through out 2 of the 3 hamburgers they made me. The last I told them to forget the bacon. Still wanted grilled onion that they also couldn't get right. Does anyone back there read the pink slips that tells them your order. Was treated so rudely by the rest of the staff. Particularly the two women at the point where the pack your order. Have they not heard of all the viruses going around. Yet the young boy in his coat ran around the kitchen. After 15 to 20 min. To get what I thought was the right hamburgers. Was sure that without the bacon, they had got it right. No grilled onions!!!! One of the young women packed the meals and said to the cook. Grilled onions, right? Yep. WELL, GOT HOME RAW ONIONS. REST OF MY FOOD WAS COLD. My 2 large orders of onion rings cold. This is one of many terrible experiences I have had at this Culver's. Others, including in other states, don't seem to have this problem. New trip just yesterday. Why I even go here is beyond me. But my daughter likes the hamburgers. Never get the order straight. Even though it prints out on a pink ticket. I ordered grilled onions. My daughter corrected the cashier 3 times. To put only grilled onions, mustard, and ketchup, cheese single. Fixed the pink ticket. When I received hamburger. Got the grilled onions. But no ketchup and mustard. DO ANY OF THE COOKS READ THE TICKET. THIS PLACE IS THE PITTS. I'VE BEEN TO CULVERS IN OTHER STATES. NO PROBLEM. BUT THIS HOMER GLEN CULVERS IS THE WORST. GET IT...

Go if you like your orders to always be wrong. You would think that Homer Glen is such a nice town that this Culver's would be great. I have never had good experiences every time I came here. We were excited when they first opened but every time our orders are wrong. I mean every single time. Thought I gave them a chance, nope, still wrong. Let's try again, nope, still wrong. Well, at least I gave them multiple chances but NEVER again!

First time they did not give me fries when my Burger meal comes with fries. Second time I wanted a fried shrimp dinner with onion rings and they were out of onion rings. Third time I went there and my mushroom swiss double burger with grilled onion did not have swiss, mushrooms, or onions. So I called back and they said to come back for it the next time. I didn't get my shrimp dinner either and they said that it was only the burger that they were willing to give me.

Today after 2 months I want my burger back because they owe me a burger and I also ordered two shrimp dinners. It didn't come with dinner roll and they said oh I'm sorry we're out of dinner roll. How is that my fault that you are out of dinner roll and didn't substitute anything for me. I practically have to beg for a piece of bread that usually comes with my meal that I paid for. So they gave me sourdough bread instead but they only gave me one piece. So I had to go back and ask for another piece because I ordered two shrimp dinners. So if you say, oh I'm sorry I'm out of burger, does that mean I paid $10 for just some fries and a drink? Absolutely unacceptable. Let me know what the substitutions are. Not just oh I'm sorry we're out you're basically SOL. Get the hell outta here.

I will never ever go back to this Culver's in Homer Glen and I love Culver's. I only started going to this one because I worked in the area. But now I'd rather go out of my way to another Culver's to never have to experience this again. Go if you like your orders to be wrong with no substitution and...

This was my first time visiting this location. I was on my way home last night 3/9 and had a craving for a concrete mixer from Culver's. I ordered my usual, a turtle concrete mixer. It was literally just vanilla ice cream with nuts and no fudge or caramel. I couldn't hear the server clearly when they asked me a question. I asked them to repeat it twice and still couldn't understand so I just responded "no". I remember seeing "no-FOD" on the screen as I drove forward. I had no idea what that meant. I just know that I didn't get what I ordered or what I paid for. It was horrible. And when it was handed to me, I thought this looks awfully white and it's normally a cream color from the fudge and caramel but it was late and I was eager to get home so I just drove off. What a waste of money and calories. I was so disappointed! I hate when you have a taste for something and then it isn't right smh. I won't be returning to this location. I should've just gone to my normal one near my house...