White Castle — Restaurant in Illinois

I love our Valentine Day tradition at White Castle, but not at Homer Glen, IL location. It was our first time back since the pandemic. But it was my worst Valentine experience in the ten years we have been going to White Castle for this special event. AND SPECIAL IT WAS NOT!! Each year we try a new store for the annual Valentine dinner and this year was Homer Glen's turn. What a disappointment! I've seen small parties decorated better and more to a theme than this store was decorated. There was no Valentine fancy dinner ambiance. No dimmed lighting like other stores have done. Not even a photo area with a backdrop on the wall. So sadly, we didn’t take any pictures. No one greeted us at the door and the place was a shambles. It looked worse than a Chuck E Cheese on a bad night. Granted it was 8 o'clock, but still. After we waited for a table and finally sat ourselves, it was another 5-6 minutes before a "server" came to take our order. This person was an incompetent order taker and I had to repeat the order 3 times for each person (there were 4 of us). First thing we asked was if there were shakes available. He said yes. It was 8:30 and the shake machine closes at nine. By 8:55 we still had not received even our drinks and finally someone (I think he was the brightest one there) came out and asked us what our order was. We were a little agitated but we repeated it angrily and then he said " sorry, too late for shakes" the first item on our list. After that 2 other immature high schoolers came out to get the order and laughed when we were upset that it was taking so long for our order and how the error occurred. While waiting for our fast (ha-ha) food I asked for the manager whom I barely saw thru the big kitchen window. She came out, heard our story, gave an insincere apology and offered us some coupons. COUPONS?? as if I might come back. We finally got our meal, 45 minutes after ordering it, that was the only thing that replicated a fine dining experience, the wait! After we hungrily ate, but didn't enjoy, the brighter one came out seeing our disgust, comped our meal. Which was nice but didn’t change our unpleasant experience. I will return to White Castle next Valentine Day and thru-out the year, but NEVER AT THE HOMER GLEN location. Poor...

WHITE CASTLE is a fast food chain located throughout the Chicagoland area. The store I am reviewing is on 143rd Bell Rd. (Open Always) has been extremely popular for late night munches and the drive thru makes it almost too convenient to eat all hours of day and night. The food is consistently yummy and satisfying at a good pricepoint .. allowing for parties and group gatherings. WHITE CASTLE offers different (Craver Cases) depending on your hunger factor. The tiny burger with holes on top is made to order, topped with a pickle slice and grilled onion. The WHITE CASTLE bun is steamed to perfection and placed within its own box. This facility had (3) employees running the show. They did a good job altho (I think) another team member could have been added for cleaning the common area and speed of service. My experience was positive and I do recommend trying the famous WHITE CASTLE slider at least once. My guess it won't...

Absolutely the most awkward experience and poorest customer service EVER! Walked in to order crave case with extra pickles. The cashier had to ask around how many sliders come in a case. Didn't say hello. Sounded very dead and melancholy. I asked for ketchup and mayo packets, she put 3 ketchup packets in a bag, for 30 sliders!!! Everyone looked upset. Today is Halloween, there was a bucket of candy, I said o my kids are in costume ill send them in. The manager looked and rolled her eyes and said o. When my 3 kids came in and said trick or treat, they were ignored. 3 of them bickered about who would drop a piece of candy in thier buckets. Get in car, 1 pickle on ea of the burgers, I ordered a case with extra pickle. Went back I was given 4 slices of pickles for THIRTY BURGERS! Lol. They were big time meanies. Never...