Domino's Pizza — Restaurant in Illinois

This used to be a five star review, for over a year and a half. Its now a one. I ordered every week (minus holidays and being out of town) in that year and a half to two year frame, safe to say, reliable customer. From toppings being non-existent if you use a coupon to the point of it being a make your own pizza. You might as well have toppings ready at home, because this place isnt giving you any. On the note of make your own pizza: Ron is the worst. I dont know if thats actually who it is but thats what the app says. I think the man had someone hurt him with a well done pizza in the past. Anytime i order it well done, it comes out less baked than normal. Ive heard this older ron gentleman remark about the “well done guy” because my pizza was taking sooo much longer to cook for him. Seems to get extremely upset and bitter if you order well done. So ive had to throw at least 4 pizzas recently into the oven when i got home because the dough isnt even all the way cooked. Im so disappointed because when i order weekly. This feeds me for 2 nights. When a snafu like this happens you generally cant know until youve taken a bite, and at that point im not karen dragging an eaten pizza back to the store. Instead my dinner is just ruined for two nights. Joey (skinny younger dude) and carolina are good employees. Joey is the best again assuming names here. He delivers now so pizza QC has gone downhill fast. Will no longer support this store weekly and hey might lose 5 pounds . Do yourself a favor, give joey the keys and the the title of franchise owner and this place will be...

They don't deserve any stars! I ordered on 2/1/2025 both medium pizzas. One I asked for extra cheese and light sauce. Got regular cheese and extra sauce. the second pizza was a meatezza pizza with light sauce, which they charge extra for and they gave us a cheese pizza with extra sauce. On 1/23/2025 both our medium pizzas were slightly burned on one side and it was totally obvious as one side the crust and toppings were black they also gave us the wrong premium pizza. on 12/31/2024 I asked for light sauce on both pizza we got extra sauce on both pizza and the Extravaganza pizza was only a cheese pizza. In the past when tryint to let them know about the screw up it was more a pain so I didn't complain. We have calculated that we should have just flushed a $100 bill down the toilet. I figured with three orders having screw ups I am done now with ordering. They don't know how to read your order and don't care about the quality of the food. I thought I will "email" their corporate office. LOL that is a joke it is an AI system and if you don't type what they want they don't/won't help you literally. I spent 10 minutes trying and said this isn't worth it. I will just spread the word not to get pizza from Domino's Pizza at 18W333 Roosevelt Road Lombard IL 60148 (for that matter I will never order Domino's...

I hate doing this I work in customer service and I don’t like bad reviews or worse give a bad service. To customer that order from weekly or twice a week Normal weekend I’m tired from work and I just wanted to give my daughter pizza like they asked. I order the pizza online like always at 9:33 I place my order .. at 9:51 I got the text saying my pizza was on the way I was excited But it’s 11:41 rite now and the pizza it’s not here I called the stores at 10:51 the manager told me my pizza was gonna be free cuz of the late and bla bla bla after waiting again my husband call and they said that the deliver guy Stiven was at the stores that he has deliver the pizza like whattt I never got a call or even a buzz nothing. They take this a a prank like u can’t play like this it’s not funny it’s the worst experience I have ever ever in this place now they said it would take 45 minutes and guess what other 45 minutes pass and pizza still not here. Idk what it’s going on but really u guys today don’t deserve not even a star. Losing a loyal...