Leo's Coney Island - Clarkston — Restaurant in Independence Charter Township

I made an order for 2 meals, one a chicken kabob dinner that came with pita bread (my favorite part) I wasn't feeling well which is why I ordered takeout. Got home and my meal had 1 chicken kabob, onions and tomatoes but no pita bread to put anything on. I called back last night because I was frustrated. Explained to the girl what happened and I was told I can either drive back to get the pita bread or they would give me a free pita bread next time I come in. What am I going to do with just a pita bread? And why should I have to drive back for their mistake? I have worked in restaurants for years and anyplace I've ever worked would have first apologized (I got none just excuses that things are crazy and unorganized now because they are going through a management change) then the restaurants I've worked for would have either offered a refund or a new meal next time I visit. Called back today and asked for a manager. The girl I spoke with was not the manager, she said the manager was not in said that's what she would do as well. Is this really your restaurants policy? There won't be a next visit for me but next time maybe I might want a coney dog meal, what the heck am I supposed to do with just a pita bread? What's happened to customer service? How about I'm sorry for the mistake and for your inconvenience let's take care of you?! I usually go to the Sylvan Lake Leo's, I'll avoid the Clarkston one from now on. Seriously I could have been a regular customer for you guys but I'll just spend my money elsewhere when I...

I found the two older waitresses to be unwilling and annoyed to wait on a mother with two small children to the point that one of them felt entitled to verbally reprimand my 4yo who was just excited to be there and have the chance to eat at a restaurant (which we save for special occasions). Naturally, the "bad mother" glance followed. I don't need to make a scene to make my point, the restaurant was 2/3rds empty and unfortunately, they lost a lunch bill and tips. They also lost a repeat customer as I was hoping to visit here more often after the children get out of their programs. We left before we could even order food and before our drinks were even poured to which I was walking to the register to pay for anyway when the waitress walked out and announced in front of everyone she hadn't poured them yet and was quite annoyed that I was leaving; I told her not to pour them and we walked out. I had a heart to heart with my son in the car and we celebrated at home. I'm sure the food is good as we do enjoy the Leo's chain. We will, however, never return to this location. It is hard enough to take young children out and practice etiquette in public (especially when they lost a couple of years of practicing social skills in public due to the pandemic) without other people shaming them and you while you're having...

Service was great had a custom order girl on the phone got it all right so don’t think the service was bad at all but the cook totally ignored the custom stuff like hash brown’s extra crispy they literally not over exaggerating at all instead I got completely raw has browns with bacon that only 10% of it was crispy the rest was almost raw it could be raw completely wasted my money even left a tip for carry out witch I guess is ok cus the girl got the order right. Whoever there cook is clearly dosnt take his job seriously like dude if you want a better job go get on don’t be a complete loser n just stay n under preform at your job. If you don’t like your job and think you can do a real man’s job then quit and go try out a real man’s job don’t just stay a cook n under preform at a job when people are paying good money for someone to cook for them I’ll never go back my nieces n nephews that are like 8 years old can cook better then there cook there this morning what a joke n waste of money n honestly the good service doesn’t even matter when you have a cook who doesn’t care dosnt even read tickets. Whoever was cooking Easter morning needs to be fired I eat out like 14 times a week cus I work 80 hrs a week n you guys will never get my business again all cus a cook that don’t care please fire that guy for other...