Delmonico's Steakhouse — Restaurant in Independence

Hello, My husband and I frequently dine with several of your hospitality brand establishments to include kingfish and blue point grill. Both we have enjoy fully on many occasions. Today was suppose to be a day for celebration due to our 25yr anniversary so we decided to indulge in delmonico's. We expected the same excellent prepared entrees as well as service. The end resulted in us leaving after our first bite of the champagne filet surf and turf. My husband and I ordered exactly the same entrees. The problems with quality began with the wedge salad which lacked all quality ingredients. No blue cheese crumbles nor real bacon topped the salad. Merely imitation bacon bits and a creamy dressing were on the salad. I was very disappointed with the low quality ingredients when I have come to expect high quality from your brand. The bread was served at the same time our meal was also served and the butter was a imitation oil base margin quality taste and consistency. I am a foodie and know quality from imitation and cost cutting. The meal was presented and initially cutting into the filet (sirloin) was like sawing through a board. The steak was raw and bloody inside while the outside was charred and cooked to well well done. This happens when. A filet is not taken done to room temperature and was placed on the grill partially frozen. This was not a handcut filet. This was a petite sirlion posing as filet and was a terrible imitation as well. The steak bite i had was chewy with a hint of hamburger flavor rather than a deep earthy beef flavor.. We did not consume any other food on our plates and immediately requested to leave. When We attempted to explain the low quality ingredients as well as disappointed in the meal the manager immediately cut me off and defended the products he we had ordered. The manager made us feel belittled and ignorant to the food quality we know and expect from your brand. The manager never once apologized for our disappointment and rather charged us for the salads and even our beverages. We paid the bill and left completely disappointed considering the high quality ingredients, attention to details, and flavors we have grow a custom to from kingfish, rosewood, and blue point grille. I would advise you to close down this dinosaur of a resterant and continue on with your finer dining establishments. I have a copy of my receipt from our terrible experience at delmonicos and if you request I will produce it. I was appalled that the manager charged us for our uneaten salad and a ice tea when delmonicos ruined our celebration evening by cutting corners on quality and then debating my complaints. I will post this message on every social media site so others know that delmonicos is a less than worthy resterant in a hospitality brand establishment and does not qualify as a fine...

This was a first visit for most of us. We had a party of five for a birthday celebration. It was surprisingly very busy for a weeknight. We had a reservation and were seated immediately. The two servers we had were very friendly, very attentive and efficient, I don't remember their names, but they were sisters. It took 2.5 hours to receive our food and leave which was a bit of a disappointment, but that appeared to be caused by the kitchen and not the servers. The servers repeatedly checked on us and kept us updated on the progress of our meals.

We ordered oysters and lobster bisque to start. The oysters were great and everyone enjoyed them. My bisque flavor was great and it looked beautiful.

Three of us ordered steaks cooked to a medium temp, one of us ordered salmon and gnocchi dish and the other person ordered a shrimp and scallop dish. The salmon was very good, the gnocchi garnish was not as enjoyable and was not eaten. There were no complaints about the shrimp and scallop dish. The servers let us know that there would likely be more char on the steaks than is normally the case at Delmonico's as the kitchen was working with a new grill. We said we understood.

That said, all of the steaks were extremely charred, more than expected but it was acceptable on two of the steaks. My steak was more medium well than medium, but I just decided to keep it since it seemed as if the cook on the steak was giving the kitchen trouble. The third steak was far too charred for the person that ordered it so he asked that it be re-cooked at a lower temp than medium in hopes that there would be less char. The servers quickly took care of it and the new steak was better. Overall, everyone enjoyed their steaks.

For the sides, we ordered asparagus, creamed spinach, fingerling potatoes and the mac and cheese. We didn't really enjoy any of the sides. The mac and potatoes were both cold and with both of these items, when they get cold they become very thick and not so appealing. The asparagus was extremely crispy as if it wasn't fully cooked and we simply didn't enjoy the flavor of the spinach.

I think there may just be some kinks in the kitchen with a new menu and new grill, so I hate to leave a not so great review but I want to be honest. I might go back for steak at some point, but I wouldn't order any of these particular sides again and I would probably wait until the grill issue is under control. I'm sure that soon...

Check my grandson and a friend for my birthday on short notice. We were able to get a reservation that morning, including asking for a booth away from the door. They were happy to arrange it. They offer a bourbon special where they pair different whiskeys with steak and other food, but I wasn't interested in that since I'm not a whiskey drinker. We showed up on time and were immediately seated. The atmosphere was quiet with a little murmur from the people in the restaurant, which was more than half full at 6:30 p.m. The waitress was very attentive and quick to bring whatever we needed throughout our meal. The waiter brought water almost immediately and given how hot it was outside that was very nice to have at the table. We tried the spicy peppers as an appetizer, and they were absolutely amazing, definitely a little spicier towards the top of the pepper than the bottom. They were savory and delicious. The balsamic on the dressing was excellent. The salad itself was very cold and crisp. Our main dishes were the Delmonico ribeye, lamb, lobster bisque soup, and shrimp and scallops. The taste of everything was absolutely wonderful with one exception. On my grandson's lamb dish there was butternut squash cubes that had been diced but they were dry and overcooked with a very strange combination of flavors. I love butternut squash but I found this unpalatable. The steak was exceptionally flavorful and tender. It was smaller than expected but a very good cut and I ended up taking more than half of it home anyway. We had coffee and creme brulee for dessert. They put raspberries blueberries and blackberries in the center. It was quite good and more than enough in the serving. The parking lot outside is nothing to Rave over since it's in the back of a Denny's restaurant parking lot. There were people loitering outside and other businesses sharing the parking lot but there was no difficulty whatsoever getting a space at 6:30 p.m. on a Thursday. I would imagine you would want to get reservations in advance if you were going for the weekend though or perhaps a later dinner. It was handicapped accessible and the aisles were wide enough to work a wheelchair without great difficulty though it could get tight if there were...