Hampton Inn & Suites Cleveland/Independence — Hotel in Independence

Your staff should be commended at their great customer service. My stay was sub par at best and many issues arose which I have already discussed with customer relations.

This 5 star review is for KATHY and Kathy only. Not for my stay at this location which I would have given a 3/5. Her dedication to this location is unparalleled, and as a GM for another company, I would have offered her a position to work for me and offered her better pay if she lived in my area. I stayed at this Hampton for 2 1/2 weeks for business and she did not take ONE day off. Not one. Every morning she was there from 6am-10am for breakfast and probably didn’t leave until 11am after clean up. Not only that, but she had a second job working for the postal service (how stressful). Think about working non stop for weeks without one single day to decompress. Why you ask? Staffing issues and she was the ONLY member on the entire staff that was trained to do breakfast. First of all, where is the succession planning/cross training on managements end? Do GMs at other Hamptons that are close in proximity not communicate with each other to share associates in dire situations like this?

Second of all, what GM or DM hasn’t viewed payroll and seen she hasn’t taken a day off? Granted, I’m speaking from an outside perspective here but I manage over 50 associates at my location and I am dialed right in to their schedules. Maybe she enjoys the overtime, but my guess is she is OVERWORKED and UNDERPAID. I asked out of curiosity when she would have a replacement- not until mid July. Which means she is still there working well over a month without a day off, ensuring guests have hot meals (which hands down- were the BEST part of my stay). She even remembered what my young child and I ate everyday and ensured we had what we needed. It’s a thankless job and she SHOULD 100% be recognized. The lack of appreciation will have you lose her as an employee and that will absolutely be DIRE for this location.

Kathy, you are a rockstar and you’re lucky I don’t live in Ohio because I would have stolen you because I do understand that appreciation is what retains employees. I hope your being thanked. I hope you’re being compensated well. I hope your GM fought for an out of cycle pay increase for you.

Hampton you need to do better and for God sakes someone needs to approve the insurance to get the mess of the MASSIVE flooding that happened MONTHS ago fixed. It’s a health issue at this point.

Thank you to ALL the staff at this location for your great hospitality I hope you are all appreciated and please move if you...

NO WAY this place is 4 stars. Where to begin... the bright and cheery website pictures do not match the dated and worn rooms. For over $175/night this was a HUGE disappointment. This place should be a $100 Motel 6 at best. It was a challenge to get hot water. It was warm-ish and there were moments where it would fluctuate back down to room temp. Furthermore, I had to adjust the slimy showerhead to get decent pressure and 1/3 of the nozzles were clogged. The bed was lumpy and uneven. This was an OLD mattress. I can't imagine what was living in it. The hallway carpets were stained and dirty. The room was so small there was not enough space to pull the chair all the way out of the desk because it was blocked by the bed. The lamp had a sticky rust all over it, but I'll give credit that the room was clean for as run down as it was; yet still smelled like dust. I'll also give credit to a very friendly staff where I fully expected disgruntled employees- it was oddly mismatched, but welcome. Last, the fitness center which consisted of 3 cardio machines was weak tea, and the treadmill was broken, which came as no surprise by the time I got in there.

Let me add that I'm a Diamond. I've traveled every week for work for a number of years. I'm the highest tier with 2 major hotel chains. The Hilton properties I've stayed at lately have been showing a rough decline of this great brand, and I'm just about done with them altogether. I'm staying at a $105 Hilton Tru tonight and it's a palace compared to this overpriced 1990's era motel. I'm sure it was great 20 years ago... when the pictures were taken.

Had I not been so tired, there's a great looking Hyatt Place across the street. I await the generic response along the lines of how disappointed Hilton is that they couldn't provide a great stay, and how much you strive for excellence with every guest experience. Maybe even a support link where I can leave the same...

I just stayed in this facility May 17th through the 19th. I am an employee of hampton inn in Wytheville, VA, I will go ahead and add that, by all means is our hotel perfect or anything. But I was very disappointed in the breakfast attendant, and the fact that everything was out, and she was no wheren to be found,to me the service was horrible. I had to wait to get the eggs, because they were empty and the potatoes were almost there. And once the eggs arrived, they werent very hot. Also, the creamers got low, and me and another guest had to wait forever to get them,,,, She was very slow, and was not friendly at all, when she was in the breakfast area, she didnt speak to anyone, or even give a smile. Where I work, we are always chatting with our guests and making them feel welcome...If she was alone, working, with a busy night, she should probably have another co worker with her, so the service is better, but overall I was disappointed, especially since I work for the same company. The front desk was very nice, and room was as well. I enjoyed my stay other than that... When theses people are paying 100$ a night for a room, they should recieve a very nice breakfast with friendly staff, so that way they will return there again. I had a 6 hour drive to make that day, and having to deal with all that, that early in the morning was not good. Oh, and another note... The oatmeal was extremely pasty, I couldnt even eat it, and eggs were very cold, and potatoes as well, and therefore I pretty much went without a breakfast. Very...