Jimmy John's — Restaurant in Independence

Well I pulled in the drive through 6 minutes before close. Waited 4 mins patiently until I was greeted and asked my order. So I place my order which was, 2 lulu's with cheese no tomatoes! ( cold sandwiches ) with the gentlemen, and its now currently 8:58pm 2 minutes before close. after ordering, I get turned away by the person saying my manager advised me that we're now closed. Which is odd, When you technically close at 9pm!!! and Ive been waiting in the drive through for for service for 6 mins... and it was a customer in the lobby also! So I called in to get the managers name and i feel like it was her that answered, because she paused when i asked her the managers name on duty. I was told by the lady on the phone the manager on duty name was Kat which I feel was a lie. Either way bad business jimmy johns and I definitely won't be coming back to your establishment to waste my gas, time or money since you all don't have the time or value your customers! Seeing that your employees had time to come to the front door both of them to open it to see if I was pulling off or around to the front instead of successfully do their jobs and make my sandwiches what...

I’ve had a decent experience at this location until today. I made my order in the drive thru and get told by the woman at the window that it will be a minute because they just got a bunch or online orders. Which I took to be about a ten minute wait and that was cool.. but that wasn’t the case. So they make the line of people in the drive thru wait.. I’m there 30 minutes, she tells me to pull around and she will bring the food out. We do, we wait longer.. still, no food. So, my husband goes in and was going to get a refund but then they say his order has been ready and sitting on the counter for a minute.. we get the food to the car, the order was wrong. So, I took it back in for a full refund. The woman who took the order just turned and walked away while the person is who did the refund offered no apologies. There were at least 5 people on staff, so why I waited a half hour for two sandwiches that were incorrect makes absolutely no sense. And why you would have people in the drive thru wait while you fill online orders, especially with the price of gas? It made absolutely no sense and I won’t go back after dealing with that level of...

Oh boy, this was cringe. The problem I had with Jimmy Johns didn't have to do with the local store itself, but the franchise. The staff were ok, and the restaurant was clean. However, my visit left me uncomfortable.

The menu is confusing. It's hard to explain how, but one of problems with it is that the numbers for the sandwiches aren't even in order. The sandwiches themselves are outdated. For $13 I got plain bread, 4 slices of cold deli meat, and a couple slices of cheese for a sandwich plus a drink and a forgettable cookie. Oof. Keep in mind, for $10 I could make a pretty thick sandwich for myself at Walmart using the same ingredients.

The worst part of the visit was the decor. It's like it was design by a boomer uncle. You know, the kind that says poverty is a choice and likes Jimmy Buffet a little too much? It was uncomfortable sitting next to a sign trying to explain that late stage capitalism is...