Sarpino's Pizzeria Independence — Restaurant in Independence

I love the food here! When I wasn't struggling economically like I am now, I was spending upwards of 100 dollars a month in there 40 highway location. Now I wish I lived closer to another location. Last week I made a 50 dollar order for family. We waited 2 hours and nothing and no body showed. When I called to ascertain the reason why, the individual (called Alex) was rude, unhelpful, unapologetic, condescending, and even hung up on me! All because apparently two hours prior when I made the order the young lady put my order in wrong so it never came! When I called back and asked for a manager, he was so overly apologizing he almost sounded sarcastic and patronizing. He did give me an extra discount though and had my order sent out immediately. After all this, my pizzas were not how I ordered them and one of them was missing an ingredient, which was another very annoying event with my children bc they were starving and I MADE THE ORDER THREE TIMES AND VARIFIED THE FACTS ABOUT THE PIZZAS SIX, 6, TIMES!!! If I can afford to go to a different location next time I will. I also paid with a $100, which brings me to another complaint, the time before this most recent we tried paying with a $100 and the "manager" then claimed that they no longer sent change enough for a $100 to the area in which I live.... its not a bad neighborhood. I would also like to point out that I'm not one of those nasty fastfood regulars that I'm pretty sure hate fastfood workers, I worked in fastfood for over 15 years 10 of those years I was in management. I hate rude customers, this is not one of...

This is what was just sent out to me for $13. The “manager” wanted to argue when I said I didn’t want a new one delivered to me (it’s already past 10pm) because I don’t trust the quality will be any better. I just wanted my money back, and not for the full order, just the salad but was told I would get the credit back.. I bet I don’t see that.. He tried to tell me “it was probably from the bottom of the bag” I then explained it was several of the items in the salad, not just the spinach. I’ve worked for sarpinos and other restaurants.. this happened because they have young kids who don’t care and aren’t rotating out bad product. If you can’t tell, cucumbers are completely slimy, spinach is wilted, there’s some weird black spot on a soft tomato, green peppers were turning transparent. It honestly looked like it came out of the trash. Not exactly appetizing. Managing a sarpinos is pretty hard when you’re incompetent, I guess. Good job, Kyle. Have another monster on me since you’ll be...

🗣️Would've rated 5 stars for experience, if only they would've called me...while I was outside waiting for my order!! Associate by who took my order said, "Your order will be ready in about 15 mins. However, I sat in my 🚗 waiting... waiting & waiting...finally 45 mins after placing my order ...I went inside & asked .."Is my order ready??"🤔 They said.."Yes!" I asked, "How long has my order been ready?" 🤷 Associate who took my order replied, "It been sitting for a few mins."😲 "I asked both Associates... "Why didn't you guys 📲 me????"🤨 They just looked at me & apologized... 🤦(I had just finished an overnight shift & was extremely hungry!!!!!)🥴😖😣 Was very 🥱😴 too!!! So, my Tortellini was warm..." YET, OH SO GOOD!!!!!" 🥲😋"Sarpinos Signature 🥗 was Good too!!!!" 🥲😋 🥳 *Food Rated: 5 ⭐⭐⭐⭐⭐ *Service Rated: 4 1/2 ⭐⭐⭐⭐ **Thanks Guys!!👍👏 I WILL BE BACK OR I WILL ORDER ONLINE OR ORDER BY 📞📱💯😀😉🤗 SATISFIED (3rd time repeat)...