WHAT HAS HAPPENED TO THE SALT ROCK GRILL??? Think twice before coming here!!! My wife and I actually met at Salt Rock Grill in 2015 and LOVED everything about the place! We have been coming here multiple times a year & have recommended this place to hundreds of clients, friends & neighbors, as we are locals & business owners too. That is why this is very difficult to write about such a horrible experience here. I would not even be writing this had the owner, Frank Chivas, called us back to discuss how to make it right. It’s now been well over 2 weeks since we first discussed our issues with several SRG managers about our experience and still no call back from the owner after half a dozen calls by both my wife and I to follow up. Each manager says we have to wait for Frank to call. My wife and I have both owned restaurants and know that it’s difficult to have every customer experience be a good one. We’ve had to refund full meals, throw everything away, prepare a new replacement meal and still give the customers their money back just to keep customers coming back. Even in our new business we do that & customers keep coming back. Our Client come back because of the way we handle each complaint… Individually and with importance. We have been told by every manager, Frank Chivas is busy & will call back within a day or two. It’s been 17 days! We have not been afforded that call & that is mainly why we feel the need to warn people that they are not important at SRG, just your money. This happened back on April 23rd during our dinner for 7 guests. Everyone who has been to the SRG knows you are going for the food and ambiance. You're looking for premium service & atmosphere and you know you're going to pay for it. We ended up getting seated in, what looked like, a Wendy's or McDonalds dining area. It was awful for a restaurant with SRG's reputation! The waiter was very quick to get there and get our drink orders and returned with all of the drinks at the same time. The soda was obviously sitting there while the cocktails were made and the ice had melted, making the Coke flat and watered down. My son immediately noticed that something was wrong, took a sip & stopped the waiter from walking away. He explained to the waiter the Coke was flat, watered down and asked politely if he wouldn’t mind getting him a fresh one. The waiter said nothing, gave him a look that he was annoyed, took the Coke & came back to the table in less than 15seconds… with the EXACT same drink. I made a loud comment that it was the same drink and my son was a bit embarrassed, but the waiter ignored me anyway. My wife didn't want to make a scene. So, I bit my tongue about everything. The under poured dirty martini’s that were about half the size of the drinks others were getting at the bar when we walked in, The Brown Lobster Bisque that is usually Orange, The Lobster tails that were less than an ounce of meat on each one and completely overcooked or even the steaks that were so undercooked or overcooked they had to be forced down. I held back every comment because I didn't want to embarrass anyone in our party. My wife was insistent I not complain and she would call the restaurant in the morning & talk to a manager privately. She thought it would go better. That night my wife, son and I became violently ill, vomiting most of the night. My wife called the restaurant the next day and let them know we were not happy. By not calling us, the owner has shown us he doesn’t value the quality of his food, the restaurant experience for the customer or anything, but the money. We have no alternative than to post this Review to warn others how SRG has changed and doesn’t care about its customers or what happens to them while dining there. I would caution everyone contemplating going to SRG to read this and know this is not the same restaurant it was before the 2024 hurricanes. They have changed a lot about the dining experience & seem to care only about the money. Hopefully, this will be a wakeup call to Salt Rock Grill and someone will call us back!