Chipotle Mexican Grill — Restaurant in Indianapolis

Management Mistake: Ordered one bowl in App for 12 pm pick up. Order said it was ready at 12. I got there at 12:08 and was told they ran out of chicken, so I needed to wait. By 12:20 none of the other pick up orders had been helped, including a woman whose pick up time was 11:50 am. I approached the counter and kindly said that chicken doesn’t take 30 minutes to cook. They were clearly getting people through the walk in line and Chipotlane window. What they had done was prepped all our orders without the chicken, marked as ready, but then set them aside. They asked my name, grabbed a premade bowl, took it to the side and then bagged it and handed to me (remember I’m one of 8ish people waiting). When I got to my car there was not a full serving of chicken, no fajita veggies, and my rice was cold. This was total mismanagement and orders got lost. I acknowledge that lunch is busy, but you also have to know that and prep your team and store better to handle that influx. How are you out of chicken after being open for an hour? Even if your truck was late you have to plan for service. I wasted my whole lunch break for this, and I won’t be going back.

The store was clean, and...

I was truly dissatisfied with both the service and the food. There were no fajita vegetables prepared, and when I asked, I was told none would be made. I arrived around 12:15, right in the middle of lunch hours, yet they were clearly unprepared for lunch traffic. The food trays were already running low, and I had to wait for more to be brought out, which I didn’t mind, but it showed a lack of readiness.

What really concerned me was the cook’s behavior—on their phone while preparing food, never changing gloves, and even wiping their nose in between. That is unacceptable and very unsanitary.

For my first time back in quite a while, this was an extremely disappointing experience. I hate paying for food when the quality and cleanliness are clearly lacking. I left very displeased and won’t be...

Five stars for the dinner crew working the evening of 11/6. I got enthusiastic food recommendations, friendly attitudes, and smoothly run teamwork for preparing my meal and ringing it up. I don’t think I’ve ever moved through a chipotle line so quickly. Also the chips were really good, and that’s saying something since I’ve been disappointed by the chips at almost every chipotle I’ve been to in the past couple years. My kids even reminded me “Don’t get the chips! They’re not good anymore!” Thankfully it wasn’t a decision I regretted.

Can’t believe the price increase in the past few years, but that’s not a result of this crew. Just a general complaint that I’m hoping will be a drop in the bucket of food cost woes across the nation, that might get us...