McDonald's — Restaurant in Indianapolis

I have to be honest i eat too much McDonald's. I work early and don't want to get up to cook. So a lot of mornings when i come here during the week they ALWAYS mess my order up. The hash browns are cold and soggy, maybe they forgot to give me a straw in the bag, maybe they put a piece of sausage on my steak egg and cheese beagle instead of their steak, or forgot the egg on my sausage egg and cheese mcmuffin. In the dead of winter there would be a lady holding my food and drink outside the window before i even got done paying. Food would start to get cold. When i get there they try and get it out the window as fast as possible and end up throwing it at you. I had. Drink without a lid secured on it. The lady was holding it and tried to hand it to me fast. It was wet because she didn't wipe it off and it blew up all over me as she handed me the drink. He finger also went through the cup. She handed me napkins and told me to have a nice day. I was livid. Sometimes when you order on the menu they are all Mexican inside and they don't know what you are saying. My point is everyday it is something or another. I have started to just not eat some mornings to avoid starting my day off bad. Avoid them unless you...

Always a long line. Careless employees that don't care about guest service. Careless employees that don't care about getting the food out and good quality. No HBO's. Sorely lacking good management that knows what's going on. They just need to shut this thing down and retrain every person from crew up to general Manager. I'm speaking on this is because I managed a store for 3 years and there was less than 90 seconds per car. Also we had the food waiting out the window before the car arrived to the window. Everything was placed in the bag perfectly as should be and the bag was double folded to keep the heat in. Every McDonald's said I've been to since the mid-2000s have thrown all protocol out the window. I now have this image of Ray Kroc and the McDonald Brothers rolling in their grave as to how far the McDonald's image has declined. You used to feel happy going there. Now the only thing you see is soulless eyes staring at you with a hand out expecting you to put money in it. It's safe to say that McDonald's now does not care if you come back as a customer. It's pretty evident by the self-service kiosk. They're just proving that they do not care about guests anymore and it's not about relations with...

really the service in this establishment is terrible, all the staff need training in customer service, if they do not want or like to work with people they are in the wrong job, the staff ignores customers when they wait to be served, also the people who work with conida's delivery apps, that they are also clients (they represent the client that comes through the app), lack of good management, they take too long to deliver your food, they always seem to be disorganized, I have been waiting for my order for more than 15 minutes, really a lack of respect for customers, the person next to me did not give him the complete order,

I asked to speak with the manager and he never appeared, I left the establishment after waiting, I called by phone to make the complaint with the manager and when he finally deigned to speak with me, he pretended not to listen to me one disrespect after another as a consumer What a truly horrible experience, my order was delivered badly and when I claim for what I paid because they are not giving it to me, I paid for something that was not served to me, everyone ignores you, or they serve you with a very...