Pizza Hut — Restaurant in Indianapolis

This place is absolutely ridiculous! I ordered food to pick up, no biggie, but I get there, not only are the employees rude and completely unprofessional… they were carrying on conversation about another employee (Desiree) not doing their job with a lobby full of 8 customers there to pick up their orders, bringing back receipts for delivered orders with missing items, there to place an order and completely avoiding addressing anyone that was there waiting. They were talking, while preparing other orders and enjoying their complaints about this other employee, but not taking care of a damn customer waiting right in front of them. My pizza was done, sitting in a warmer while we’re all getting side eyed from the rude blonde girl with an attitude that was originally at the register when I first walked in, but continued to avoid it after a customer came in to order that didn’t speak English… she walked over to the other employee to loudly comment on his lack of understanding and her opinion about that, for the other employee to figure it out and stayed preoccupied after that. The manager seemed to be distracted by other things too, including whatever Desiree did not do. Why are there employees in “customer service” positions that have absolutely no customer service skills??? I only got my food because the lady who came in with missing items from her delivery said “some people are only out here waiting to pick up their food”, that poor woman had to wait again for her missing items to be made. By the way, I got home after waiting 25 minutes after my “ready” time for my already ready order to be missing things from my order as well. WTH is going on here? Who’s in charge? Is anyone...

Definitely the worst Pizza Hut experience I’ve ever had happened at this location. T-Mobile has a deal every Tuesday where they give their customers freebies. This particular Tuesday was a promo code for Pizza Hut where if you spend $1, you get a free “Crafted Flatzz” pizza (normally priced at $5). So I ordered for pickup and paid for it through the app on my lunch break. I get there and the guy at the counter says I owe $5. I politely tried to explain the promo code and how I already paid in the app and he keeps insisting that theirs still a balance due. I asked to speak to a manager and he says he is the General Manager. So I just asked for a refund since theirs no sense in arguing. He did refund my $1.36 and ended up giving me my food (cheese dipping sauce was cold btw) but he was still mad and cussed at me while I was walking back out to my car. I don’t know if he was having a bad day or if he was mad that he had to give me a free pizza for the T-Mobile deal but there was no reason for him to treat me like that. I will never be returning to this location and I may never eat at...

I love ordering from pizza hut because they have stuffed crust pizza and really good pizza. I recently started ordering wings from the one down in Seymour indiana because I was on a business trip. And I always ordered the garlic parmesan because they are soooo good, and saucy.

I love pizza huts reward system, and tonight i ordered the free 2 topping medium pizza with the points, I added on 12 garlic parmesan traditional chicken wings with it. I got it in a timely manner, the pizza looked great but when I opened the wing container they were naked. Little to no sauce on them. They looked like they just pulled them out a fryer and boxed them plain.

I called and let them know what happened the man I was on the phone with was polite and professional. Really appreciated it he said he would put a $15 credit to my account but I explained that I was going to have them for dinner and I was looking forward to them so he told me they will send out some new ones to me. Hopefully they will be more saucy then...