Bruegger's Bagels and Jamba Juice — Restaurant in Iowa City

I have always been a fan of Brueggers, but, I would not waste my time or gas going to this one and waiting in this drive thru for over half an hour. Initially drove up and there were 5 people ahead of me. No big deal, should've moved through quickly. Boy did I make a mistake, this has been a repeating issue with this location. Finally got to the order board and SAT FOR 10 MINUTES without a peep from inside staff, Not even a "hold one moment" over PA. At this point there was 5 cars behind me. The one car at window waiting for their order finally after waiting as long as I did at order spot got theirs... I decided not to wait any longer and as soon as they left I followed. Because it took so long here another order I placed prior to going to brueggers on Riverside was now watery and disappointing. Ruined the day, don't make the same mistake I did by getting stuck. I will not be coming back to this store, I've given them many chances and they have reached a new level of bad service. Got there at 8:33am and escaped shortly after 9:00am. OH! WE CANT FORGET, WORST PARKING LOT EVER! ONCE IN LINE YOU CANT LEAVE. P.S don't hand me the card reader through the window and mysteriously say "it's going to ask you a question" and that question be asking me to...

I’m normally not one to complain if I have a bad experience at a restaurant, but I feel like I just can’t let this be unsaid. I have not had good experiences with this Jamba/Brueggers location over the last couple of months.

Firstly, I am not sure if they have an automatic gratuity system, but the last two times that I’ve come to this location (about a month ago and today 12/5 for lunch) I have not been given an option to decide whether or not to tip. I was presented with the tipping screen in the drive thru without an option for no tipping. If they do have an automatic system, that is ridiculous for a cafe. Only expensive restaurants or large parties at sit-down restaurants should be automatically tipping their customers. If not, then the young man at the register made that decision for me and essentially tipped himself without my permission.

Additionally, I was only in the line for about 8 minutes, but my sandwich was cold. I found it a bit odd that a hot sandwich could completely cool down that quickly.

Finally, my smoothie order was not correct. I used to love coming here, but I just don’t know if I can keep coming around if I’m going to leave feeling frustrated every time. I love their food, but I just don’t know if it’s...

The absolute worst bagel I have ever had. I ordered the Western and it came without bacon. I understand it was likely a busy Saturday breakfast, but if an item is 86d then I should have been told so I could have picked something else. Bruegger’s is a special treat for us and I was starving hungry so it was a huge disappointment to have to eat this terrible bagel. I have worked as a professional baker and this bagel never should have made it out the door to a paying customer. I can’t believe I paid like 8 dollars for it.

UPDATE 4/02

I tried again at this location despite the fact that I never received any kind of response from the customer service team regarding my terrible experience last time. This time I waited almost half an hour in the drive through. My bagel was once again so thin it barely counted as a bagel. Whoever is baking them is not doing it right at all. I was charged for two eggs even though that wasn’t what I ordered. This time I paid with card and kept my receipt so that I could be refunded if necessary and it absolutely was necessary. I wouldn’t recommend this Bruegger’s location to my worst enemy. If I could give negative...