Carl's Jr. — Restaurant in Irvine

I live right across the street from this one and have been here several times. The management is clearly making no effort in terms of customer satisfaction. Staff never smiles. Wait time for food is considerably longer than other Carl's Jr locations. More than once they've dropped the tray at my table and walked away without offering ketchup. Twice I've asked for ketchup and they said "sure, be right back" and never came back. Food quality is poor. I've been served burgers with the patty half out. Given the poor effort made with regards to customer service, and the long time it takes them to get food out, I begin to wonder how much cleaning they really do. That's never a good sign. AVOID, AVOID, AVOID. If you NEED a Carl's Jr fix, there's a clean one with friendly staff and prompt service at 6324...

On September 3, 1960, founder Wilber Hardee (1918-2008) opened the first Hardee’s store in Greenville, North Carolina. In areas other than the western United States, including LA, Carl’s Jr. operates under the name Hardee's. Originally, Hardee’s and Carl’s Jr. were different companies, but since Hardee’s was acquired by CKE Restaurants, the parent company of Carl’s Jr. in 1997, Hardee’s in the western United States have been renamed Carl’s Jr. Currently, Carl’s Jr. and Hardee’s are sister brands with different names but shared menus. The combined market share of Hardee’s and Carl’s Jr. in the United States is by no means small, ranking fourth in terms of the number of stores, after McDonald’s, Burger King,...

My husband and I got food here since we were out for most of the day and completely exhausted. That was a mistake. First of all, the order was wrong so we told them the mistake. They fixed it, they still overcharged us, but fixed it. Second of all, they gave us THE WRONG ORDER AGAIN while we were the only customers there. They gave us a cheesecake instead of the usual combo of fries. How badly do you have to do your job while it was slow to mess up a simple order? Third of all, the portion size was so small but don't worry! The food was so disgusting, that you'll lose your appetite! Just don't go to this location, go somewhere else. If I could give this place 0...