Northwood Pizza — Restaurant in Irvine

I’ve been going to NWP for years, and this is my first bad experience. I called ahead of time to ask if they had the single slices out because I was going to get their lunch special (comes with 2 slices of pizza and drink). The person who answered the phone said they had both pepperoni and cheese slices available. I said that’s great and that I was going to send my husband over to get the lunch specials for us. We live across the street from the center that NWP is at so my husband was there in about 5 minutes after I hung up with the worker. When my husband got there much to my surprise there were NO slices available. The staff told him that they were making more pizzas and that they would push the cheese pizza so we can get our order faster. After he was waiting for a while they told him that it’s going to take another 15 minutes because they’re backed up. I’m really disappointed in the customer service over the phone. The woman who answered clearly lied and it’s just annoying. My husband is literally still there waiting. This is my only negative experience after going to NWP for over 10 years. If it wasn’t for this experience I would leave a 5 star review because I love that they sell their lunch special all day and that their slices are massive. I always get the cheese lunch special. Also, I asked the woman if they had cookies. If you know about their cookies then you will feel my pain that they were out of their chocolate chip cookies when she said they still had them! My husband ended up getting the sugar cookies which are good, but aren’t on the same level as their delicious chocolate chip cookies. Whoever was working on 3/25/25 at 6 (it’s 6:39pm as I write this) needs to get written up or something.

EDIT: My husband just got home and I was excited to eat and the same lady who made all those mistakes gave us a pepperoni lunch special instead of two cheeses! Luckily my husband can eat pepperoni unlike me. If they both ended up being pepperoni he would’ve had to go back. How can you confuse cheese with...

We just moved to Irvine, and we didn’t know where a great place to eat pizza was. I found this place by luck because we received a coupon in our mailbox and wanted to try this out. This will be our second time ordering here and this place doesn’t disappoint. My toddler loves the pizza there. If he approves, then of course the parents are very much happy campers.

We ordered:

Chicken wings (Amazing. Fresh. You could really tell it was season in-house. It’s not like Costco chicken wings lol. I prefer this over Costco. Honestly. Meat lovers’ pizza Half pizza of cheese and veggies Meatballs

The pizza and the topping are amazing. The veggies are fresh. The pizza sauce is good. Everything just blended so well together. You can never go wrong with this place. This is...

Love Italian food. The food at Northwood Pizza is above average, but the service has been lousy on some occasions. As an example, there were only a few cheese pizza slices left and no other. I asked if that was all they were going to make for the night. (It was only a little after 7:30 p.m.) The young man taking the order replied yep. He did not bother to check with anyone else working there. So, I ordered what was available. When another customer asked, the same order taker then checked. When I asked the order taker why he didn't check when I asked, he replied that it was because I didn't ask specifically if they were going to make more PEPPERONI pizza. Disappointed with the poor customer service at...