Dunkin' — Restaurant in Irvine

I’m visiting Irvine from Berkeley with my mom, we ordered a dozen donuts. Both the two girls working behind bar and cashier were really sweet and helpful. Helped us with our order and gave us good customer service. We noticed that we got 3 donuts that weren’t what we thought we ordered, and we came back with our box trying to be respectful about getting the right donuts we wanted. We noticed a manager or shift lead who was there the time we came back. Our service with her felt a little off. I think she noticed we came back with a box and assumed what was going to play out. First, we waited in line patiently after everyone and then we told her the situation once our time came up. She explained that what we had in the box was the old fashioned but we pointed that the name under the chocolate glazed had the old fashioned tag so we were mistaken. But her tone changed from cheerful to annoyed and gave us the donuts but blamed the other two girls because the nametags were switched in front of us- which I feel wasn’t an attitude they deserved to be quite honest. Not only that, but when customers came in behind us, she greeted them and said “we will be with you shortly” but did not give us the same hospitality- we felt a bit looked down upon. My mom also tried to give her the donuts back to show that we weren’t trying to get “free donuts” but I told her to just throw it away but the shift lead/manager hastily said “we can’t take those back”. I just had to leave a comment because we did not deserve to be disrespected like that after being so patient and understanding— especially on the behalf of the manager/shift lead. The two girls working however, were so sweet and hardworking. I didn’t think they should be receiving that type of “power trip” attitude for a mixed up nametag. This was around 9AM at the campus dr....

Believe it or not I have never been to a DD. I had no intention of stepping into this one but it was right next to the Amazon return store and I had a gift card so I figured why not. Their coffee gets good reviews so I thought I'd try it along with its partner the glazed donut. My wife thought the coffee was good and plenty strong. I ordered the cold brew energy coffee with vanilla and cream. Excellent! We're not big donut eaters but we thought the donut was fresh and tasty. The store itself was modern and the menu options were extensive for both coffee drinks and donuts. The cleanliness of the store was very good....

I have not had anyone at this location ask me for how many creams or sugar I wanted in my drinks, which seems unusual as most Dunkin locations in the NorthEast have the normal set to 3 creams/3 sugars. Here they will default you to no cream or sugar.

If you would like a straw, city of Irvine requires you to ask an employee for one. They will serve your drink without one to try to minimize plastic waste.

Overall a clean location with an outdoor roof covered patio area to study...