PLEASE DO NOT USE THEIR SERVICE. I was a repeat customer but NO MORE! I purchased my sons 2nd birthday cake from here last year spending over $200 and it was exactly as the image I was satisfied. However, this is my son’s 3rd birthday cake. As you can see IT WAS HORRIFIC!!! I placed a order with Blanca and gave her two images and Specific instructions. I ordered to pick the cake up Friday evening after already paying half of the price of the cake. My husband arrived to pick up the cake and the image was MISSING!! They then offered to sell us the cake minus the image (which takes off $5-$10 for the image). The whole point of a sonic cake was that my son loved sonic and had a themed birthday party. Having a cake without the main centerpiece would be Pointless. So they stated the baker could put on the image the next day (day of party). Mind you this was a total of 2hr trips to this location (1hr round trip each day). My husband arrived on Saturday morning and the image was smaller than I requested. The image was not even on the cake. The baker literally just stuck the image there and any wrong move it would have fallen off. After request, they didn’t take anything off for their FAULT and asked for full payment. After getting the cake it was noticed that they didn’t even put my son’s NAME ON THE CAKE(This was requested as well!!😡 Mind you the cake itself was DRY! So never again, definitely just lost thousands of dollars over a time for $135 today.
UPDATE 1/31/23: After reviewing other reviews, the owner only responds to 5-star reviews which speaks very well of their character. I have yet to receive an apology or anything for this horrible experience. There are plenty of reviews about their cake disasters. So please BEWARE AND READ...
Read moreI had to give this place a try, because my husband works nearby and has raved about it ever since he first tried it!
Parking lot is spacious & this bakery is located right in the Irving Towne Center shopping strip, so it's hard to miss. Their sign outside stands out as they have a nice bright yellow sun to help the white font draw your attention.
The outside is very unassuming. The windows are completely tinted, so you can't really see indoors. As soon as you open the door, you feel like you're walking into a portal & a small town bakery in the streets of Argentina is on the other side. The interior lighting is a little dark, so it sets the mood right away as a nice cafe vibe. They are playing Spanish music quietly, so the background atmosphere is very nice.
The first display you see when you walk in is their beautiful cakes, then their sweet pastries, then their sandwiches, and then right next to the corner register, you reach their empanadas! They have a nice big electronic coffee menu right above the register. Great visibility.
Staff was so friendly & they were very patient with me since it was my first time here. I had no idea where to start. I got their L iced chai latte, a few sweets, and 3 empanadas. After I paid, I got in the car with my kids and we went to town on the goodies.
...let me just put it this way; I got BOTH KIDS BACK OUT OF THEIR CAR SEATS AND WENT BACK INSIDE TO ORDER MORE. I got 6 more empanadas (to share with my husband and for later) & a different iced latte & some juice for the kids!!!
Now I know why my husband loves this place. Their food quality is phenomenal. Service is great. Prices are good. Atmosphere is warm and inviting. LOVE...
Read moreI don’t even know where to start with this review from the poor customer service, management, or quality of their tiered cake.
If you are thinking of buying a tiered cake from here for any event, DON’T. I paid almost a $100 for a small 2-tier cake just for the top tier to fall into the bottom tier before I made it down the street. The platform for the top tier was not secured to the cake or the poles that go through the bottom tier. (see picture).
I returned to bakery to find resolution for my falling cake and got NOTHING. The lady called management, management said “there’s NOTHING we can do” keep in mind I picked up the cake just a couple of hours earlier and didn’t even drive up to 5 miles before the cake started to slide off the platform and fall into the bottom tier.
I left this bakery in tears, with a screaming baby with NO cake for an event I had that day. I was heartbroken, I put my trust in this bakery and they left me high and dry, no cake, and NO refund.
After I left and drove away, I get a call from the bakery, the lady said if I BUY another cake she will give me a partial refund for the previous cake, which was never eaten. Did I have a choice? NOPE, I was desperate, they knew that and took advantage of me. I returned to buy a much smaller cake (the only option I had) and got a few bucks back.
Lesson learned, not all business is good business. Just because they have an established storefront doesn’t mean they know what they are doing. I’ve been to this bakery a few times before, but will NEVER go back. I hope my experience helps them improve for the next customer because no one deserves...
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