Slim Chickens — Restaurant in Irving

this is by far the worst experience i've had at a restaurant, I visited this restaurant 10/03/2020 around 7:30 pm, after ordering my food through the app. I waited in line with other cars for them to bring my food out. after waiting for about 30 minutes or so and seeing cars leave, the guy in the car ahead of me gets out and comes to my car.

and tells me he called them and their system is shut down and don't know when they will be back up. I was irritated that NOBODY from the restaurant came out and told us anything and just let us wait outside. he then proceeds to tell the car behind me what is going on. and comes back and tells me that the people behind me said they talked to them and they would be bringing their food out shortly.

I was confused as to why they could still bring their food out first, and not mines and I had been waiting 20 minutes longer than them. so as they bring the car behind me their food I asked them why couldn't I receive mines also when I had been waiting over 30 minutes. a lady who later indentified herself as the manager on duty.

says to me in a very rude way "do you want a refund" as I am trying to just ask her to please bring my food out also, she cuts me off like she has as an attitude, and repeats "do you want a refund" I was shocked she was being so rude. then as another employee walked towards the store she asks me what's the problem. I explained I had been waiting over 30 mins for my food and this lady is being very rude. the second employee assures me she will get right on my order. and goes in the store. so as I am sitting there waiting another 15 minutes, and realizing they aren't working on my order.

I call in to the store after I am finally able to get through, the rude lady I was talking to earlier identifies herself as the manager. starts being very disrespectful saying corporate told them to close the store until everything goes back to normal. I ask her why isn't anybody communicating that with me? so as I am about to leave, a male comes out to explain to me that the cooks said they're refusing to make anymore food and apologizes to me.

as I am speaking to him. the manager comes back outside and tells me they're closing. I ask her why did another employee tell me she would be bringing my food out? she then says "I already refunded your money" I ask her that's all you can offer me after being here like an hour? she says in a very rude manner "I am only refunding your money that's it"

I told her I would be contacting corporate about this. and her rudeness she tells me to go ahead. this was my first time attempting to try Slim Chickens because I am not from Texas. and their food looked good and I was looking for to it. but i will never go back to this location. it was the worst experience i've had at a restaurant. (I tried to get a picture of the rude manager. as she walked back in the store after our last encounter)

Update they never refunded me my money, I called corporate multiple times and left multiple messages. I wrote them on their website and never received any response. I had to dispute the transaction with my bank to get my money back. the worst restaurant ever will never return or...

Slim Chickens is a fast-food chain that specializes in chicken fingers and wings. One of the standout features of this restaurant is the variety of meals that they offer at an affordable price point. Many of their meals are under $10, making it a great option for those looking for a budget-friendly dining experience.

I've enjoyed the classic meal, which includes four well-seasoned chicken fingers, fries, toast, and a drink. The generous portion of fries and the addition of toast are nice touches that help to make the meal more filling. The fact that they also offer sweet tea and lemonade in addition to the usual soda options is a nice touch that adds to the variety of drink choices.

Slim Chickens offers a spacious interior with ample seating, as well as outdoor seating options. This is particularly important for customers who prefer to dine in and want a comfortable and welcoming atmosphere. Overall, it seems that Slim Chickens provides a good value for the price, with a lot of meal options that are both tasty and satisfying. If you're a fan of chicken fingers and wings, this fast-food chain is definitely worth checking out.

Overall, it seems that Slim Chickens provides a good value for the price, with a lot of meal options that are both tasty and satisfying. If you're a fan of chicken fingers and wings, this fast-food chain is definitely worth...

My family and I probably visited monthly with no issues. Monthly is good considering there are probably 100 restaurants within a 5 mile radius. Ordinarily I would not stop going to a restaurant for one mistake however I will not be returning to this one because of ooor management and the lack of responsiveness. I placed an order in the drive-through and when we got home, realized our food was old and stale. This had never happened previously, so I was very shocked. I called the store and the manager Brooke was apologetic and promised to replace the meals. I went to collect the meal the next time I decided to go there and was told by the staff that my name was not on the list since it was not in the same month. That made no sense to me. They also said the manager was not there and would call me. Poor customer service, definitely, but fine whatever. Several days later I realize I had not received a call back so I called the restaurant they told me the manager was still not there, so once again, I left me name and number. No respobse. I called back a few days later and I was told the manager Brooke was there, but was busy. I left my information every single time and the third time is a charm. I will not call back and I will not beg for management to hold up their end of the bargain, poor customer service all around and I...