Twin Peaks — Restaurant in Irving

I’ve been a huge fan of Twin Peaks for years, and my friends and I come to the IRVING, TX location all the time during football season. But our last visit felt completely off — I’m not sure if there’s new management or if something changed company-wide, but the experience was rough.

Apparently, they DON’T DO GAME AUDIO ANYMORE unless it’s the COWBOYS or another LOCAL DALLAS TEAM. The manager said he didn’t want to deal with people complaining about which game was playing. We told him we didn’t care WHICH game had audio — heck, play the SLAPPING COMPETITION or CORNHOLE CHAMPIONSHIPS for all we care — just PLAY SOME SPORTS AUDIO. Instead, it was dead air with slow, sleepy music in the background.

What’s the point of going to a SPORTS BAR WITH NO SPORTS AUDIO? If people are really that picky, make it fun — spin a wheel, have a waitress pick, or randomize which game’s audio plays. Anything is better than generic music in a place built for sports fans.

When we asked the manager, DAVE, about it, he just shrugged it off and literally told us, “YOU CAN FIND ANOTHER PLACE TO GO.” Pretty wild to hear that after years of being loyal regulars who’ve spent thousands there on food, drinks, and tips. We weren’t loud or confrontational — we simply asked and were brushed off.

Even some of the waitresses quietly mentioned that MANAGEMENT THERE JUST DOESN’T CARE MUCH ABOUT CUSTOMERS ANYMORE. That was disappointing to hear, especially since this location used to feel like home base for us during football season.

To top it off, Dave wouldn’t seat our group of 8 in the back (said it was “reserved” even though it sat EMPTY ALL NIGHT) and told us, “IF YOU GUYS ARE STANDING AROUND, I’LL CUT YOU OFF.” Meanwhile, the table next to us stood around the entire time with no issue. Maybe a little profiling? Not sure, but it didn’t feel great.

BOTTOM LINE: PLEASE BRING BACK GAME AUDIO. Sports fans come to Twin Peaks for the atmosphere — the energy, the noise, the games. Take that away and you lose the entire vibe that makes the place special. There are plenty of easy ways to make it fair when no Dallas team is playing without turning off sports entirely.

We’ve always loved Twin Peaks and want to keep coming back, but this last experience left us wondering if it’s even worth it anymore.

Thanks for taking the time to read this — really hope you consider this feedback otherwise other sports bars are just going to take your customers... Although maybe the managers don't care I guess since they told us we could find a...

I called before I came to this location. A women answered the phone and said the kitchens doesn’t close until 2p and last call for door was 1:45. It’s 1:09 as I write this review.

I walked in and was greeted by a nice young lady in the front. I sat at the bar and waited close to 20 mins for the bartender Alex to even acknowledge me, and that was after I flagged her down. I asked if I could order food to go and she told me they were closing early. I explained to her I just spoke with someone on my way here and they told me otherwise. She very condescendingly told me I must have called the wrong location. Seeing how that could be the issues I double checked the number I called with the las Colinas location it was the same number. Therefore I asked her what the number was here and she told me that’s not her job. I asked for the manager and some older overweight woman came to me and asked what the issue was I explained and simply asked for the bartender name so I can write and review on a lack of customer service and leave. The Manager with the same condescending tone told me it was on her name tag lol( Is this how yall do business and treat customers???) As I advised them customer service is important….you never know who your customer is!!

Maybe I’ll do a story time on social media With my followers.

I understand a miscommunication on the phone but the lack of customer service and the outright disrespect by both your bartenders and manager is insane.

To Alex I highly suggest you do better with your customer service, although you are pretty that will only get you so far as a bartender. I look forward to hearing from management!! In do not recommend 0/5.

To add to the disrespect…the manger allowed a drunk male customer to approach me and tell me I was being disrespectful for demanding Alex’s name(after she refused to tell me) is even more crazy. Where is the protection for your female your...

My recent visit to Twin Peaks was nothing short of amazing, and much of that credit goes to our server, Regan. From the moment we were seated, it was clear that we were in for a fantastic dining experience.

Regan's warm and friendly demeanor immediately set the tone for our evening. Her knowledge of the menu was impressive, and she effortlessly guided us through the offerings, providing recommendations that were nothing short of superb. Her attention to detail and willingness to customize our orders made us feel truly cared for.

Throughout our meal, Regan was attentive without being intrusive, ensuring that our drinks were always filled and that our needs were met promptly. Her efficiency and professionalism were evident in every aspect of her service.

What truly made our evening special was Regan's genuine hospitality and personable nature. She engaged in friendly conversation, making us feel like more than just customers. It felt like we were catching up with an old friend.

In the realm of dining experiences, exceptional service can make all the difference, and Regan went above and beyond to ensure that our visit to Twin Peaks was memorable. Her dedication to providing an outstanding experience is commendable, and I can't wait to return to Twin Peaks for another delightful meal, in no small part thanks to the exceptional service we received from Regan. She's a true asset to your establishment, and I hope her talent and dedication are recognized and celebrated. Have an amazing time in Kansas you deserve...