Charleys Cheesesteaks and Wings — Restaurant in Irving

I rarely write reviews, but after my experience with Tray, I felt compelled to share just how impressed I am with their level of customer service. In a world where good service can often feel like an afterthought, Tray stands out as a shining example of how to treat customers right. From start to finish, every interaction I had with their team was smooth, thoughtful, and genuinely helpful.

First and foremost, the response time was incredibly fast. Whether it was a question about an order, a technical issue, or just general feedback, I never had to wait long for a reply. Not only were they quick to respond, but their answers were clear, detailed, and tailored to my specific needs—no copy-paste responses or vague instructions. You can tell they actually read your message and care about resolving your issue.

What really stood out to me was how patient and respectful the support staff were. Even when I was a bit frustrated or unsure about what I needed, they took the time to walk me through everything step by step, without making me feel rushed or dismissed. It’s rare to find a team that communicates with such empathy and professionalism.

Another huge plus: they follow through. It’s one thing to say you’ll help, but another thing entirely to actually do it. Tray’s team made sure my issues were fully resolved and even checked in afterward to make sure everything was still running smoothly. That kind of follow-up goes a long way in building trust and loyalty.

There’s also a personal touch to the way they operate that you just don’t get with most companies. At one point, a team member remembered something I’d mentioned in a previous conversation and referenced it in a later interaction—not because they had to, but because they were actually listening. That level of attentiveness is rare and made me feel valued as a customer, not just a number in a system.

To sum it up, Tray’s customer service isn’t just good—it’s exceptional. They combine speed, kindness, technical know-how, and follow-through into every interaction. If more companies handled their support the way Tray does, customer frustration would be a thing of the past. I’ll definitely continue using their services, not just because of the product itself, but because I know I’ll be taken care of if anything ever goes wrong.

Tray, thank you for setting the bar so high—you’ve earned a loyal...

Stressful week I was having, just went grocery shopping and I saw Charleys as I was walking out. I was greeted by a lady wiping the counter to keep it clean and that made me intrigued that she was taking pride in her job. The place was neat, kept clean especially the kitchen area. The young lady built rapport and that’s an important trait to carry in the workplace, shows you care. The workers who prepared my food made sure it was fresh as well as the fries. They were not soggy at all and you can tell the grease had been changed weekly not fried in old 4 day old grease. I got the 6 piece combo hot with fries, didn’t need a drink. The manager Simone was very polite, friendly and ensured her team were on point with the orders. By on point, she asked about orders being made and greeted customers with a smile. This is the type of establishment I want to spend my money at!! People may frown upon the fact that it’s a Walmart but I’ll tell you this, I’d take Charleys over Buffalo Wild Wings or Wingstop any day!!! Job well mf done (excuse my...

They gave me a sample of chicken California, as I was rushing inside the Walmart (the restaurant is at the entrance of Walmart). The sample was bussin’, and I had to make a quick decision to grab juice so that I could go back and buy the California chicken. I went back, the system was down and the young lady struggled to reboot it to success. Thumbs up to her! I placed an order, it was out in minutes and I headed to the ride to devour this delicious piece! Before, I had tried their wings, specifically, the teriyaki bone in. It was good too.

They got very responsive...