WARNING! Bad customer service rep.

I placed an order on Uber Eats for pick up from Don’s Diner. After 20 minutes, I went into the diner and greeted the employee at the register named Butter, “Good morning. I placed an order on DoorDash. I’m here to pick it up.”

She said, “We don’t have DoorDash,” with an attitude.

I then said, “Oh, I’m sorry. I meant Uber Eats.”

She then looked over my shoulder and spoke to the other employee at the other counter, asking her if she’d put in an Uber Eats order. The other employee said, “No, you didn’t tell me to put in an Uber Eats order.” Butter then looked at the register and said my name.

I responded with, “Yup, that’s me,” and she walked away and went into the kitchen without saying anything to me. I then sat on one of the barstools and waited. Two gentlemen who had just finished their meal approached the register and greeted me with a “Good morning” as I was sitting there. I greeted them back.

Butter then walked out from the kitchen, and as she walked past me, I asked, “Hey, do you have an idea of when my meal would be ready?”

She ignored me. One of the gentlemen at the register looked at me, then looked at Butter, then looked at me, then looked at Butter, then looked at me again because he was flabbergasted. I said to him, “I think she heard me,” and he said, “I know I heard you, and I’m further away.”

With that, I got up and left because I didn’t want my heightened emotions to get the best of me. I sat in my car for another five minutes and went back in. I then proceeded to speak to the other employee that I am more accustomed to dealing with because I am somewhat of a regular. I asked her for the other lady’s name, and that’s when I learned it was Butter, and then told her about the interaction that I just had, which was very unpleasant. I then spoke to the owner of the establishment and shared with him the interaction I’d just had. I told him that I would be writing a review, and it’s not going to be a bad review against Don’s Diner, but it’s going to be a review to warn people about this particular employee. The owner and other employee apologized on her behalf but I told them I was still going to write my review to give others a heads up.

I’ve worked in customer service for some years in the past, and there was never a time that I was nasty or ignored a customer. It doesn’t matter how bad your day has been going or what is going on in your life. There’s never a good enough excuse for being unkind to others. Spread love guys.