Red Carpet Inn - Newark Irvington

If I were able to give absolutely NO stars I would. This hotel is horrible. Not only is the customer service horrible, but the employees are very stereotypical. I went into the “Free Conplimentary breakfast”, started making my waffles and a housekeeper comes up to me out of nowhere with attitude talking about “NO ROOM!!!” Now, there are plenty of signs posted that says no food in the rooms, and of course everyone coming into the cafe sees these signs. I don’t understand why this housekeeper (Hispanic woman) felt the need to tell me no food in my room when I never said anything about bringing food to my food nor did I do any gestures to say I was bringing food to the room. Then, I decide to go to the front desk to make a complaint about the housekeeper and the receptionist (Indian woman) begins to argue with me. Telling me that the housekeeper is right without fully listening to the situation at hand. Now I agree she is right about the policy in which if not all most hotels have, but she was not understanding the fact that I was stereotyped about bringing food to my room. So I ask to speak to a supervisor, when the supposedly “supervisor” comes, I ask her for her name, she tells me “You don’t need my name. Speak to a manager about this situation” and walks away. So now I’m confused, I asked for a supervisor and I get someone who wants to direct me to a manager. Are you a supervisor or not? Are you the one who is suppose to be handle the employee/customer altercations or not? In the customer service world, the customer is stated to always be right, I don’t understand why every employee I spoke with rather of had argued with me than listen to the situation at hand and solve the stereotyped issues. This was my first visit to this hotel. First impressions mean everything, I have always been told. But, I am someone who gives a second chance. Even after the horrible experience, I am willing to give this hotel a second chance but the higher ups need to have a meeting with their employees in relations to customer service and how to interact with customers. The employees may disrespect the wrong customer one day and that customer may act differently than other customers they have been disrespected by the employees of this establishment. I suggest that the higher up do a meeting in reference to customer service and interacting with customers so that this establishment can succeed. I do not see this hotel lasting very long with the type of employees they have working there, the morning shift I would say, the night shift was actually very polite and respectful. They answered all my question and never once did an employee show me attitude. Thank you Night Shift for helping me give this establishment a second chance. As for the Morning Shift, the establishment needs to hire a new one. Get rid of the current morning crew.