McDonald's — Restaurant in Irwindale

The rating isn’t for McDonald’s itself but for the customer service and incompetence of the workers who make the orders I come to this McDonald’s 3-4 times a week in the morning for breakfast and 4 times now we have gotten the wrong order and today I didn’t realize it till after I got to work. Now honestly, if it would’ve been the first time it ever happened I would’ve just let it slide and chop it up to mistakes happen but seriously 4 times now? I spent 14$ and got two McMuffins valued at 2 for 6$ I couldn’t return back to complain till after work so I had no choice to eat the sandwich, not because I was happy or not bothered by the wrong order, but because I WAS HUNGRY and if I didn’t eat it I would have to wait till after work to eat, so NO I’m not going to do that, YOU can wait and not eat if you like but I’m not going to. I went after work to complain WITH THE RECIEPTS and I understood the reasons of why nothin could be done MAYBE I should’ve called to complained right away if I couldn’t go back, I’m not upset by that per se, but by how the manager came off a bit as a condescending C#T. When I explained that it was the 4th time it’s happened and that instead of getting our right order we got sandwiches that cost 2$ each she corrected me saying they actually cost $3 and I replied I spent 14$ it’s not like we got better food and I’m coming back to still try to get my money back, I was given cheaper food that I didn’t want. At least give me the difference of what I’m owed I have the reciepts, but no nothing could be done. Another thing of what really bothered me wasn’t that nothing couldn’t be done but the fact that there was no actual feeling that she felt bad or sorry I’ve experience this many times and nothing could be done in fact there wasn’t even an apology I would’ve left ok with an apology but that didn’t happen either. Sadly I’m still going to be going to this McDonald’s because I like McDonald’s and because there’s no other McDonald’s on my route to work but now every single time I’m going to have to be rude and tell them not to f#k up my order because they...

A friend and I were heading out to Pasadena when we decided to stop by McDonald's for a quick bite. Since there was a lot of cars in the drive thru, we figured to just get down and eat inside.

After ordering, I asked to used the restroom, I wanted to wash my hands. The manager doesn't say anything and walks past me. I followed him assuming he was going to unlock the restroom door for me. While wearing gloves, he punches in the code to unlock the restroom door, I thank him, and he just walks away. No "Here you go" , no "you're welcome, just walks away. Ok, he's busy, he's probably got a lot on his mind. As I was waiting for our food I notice the manager is really getting full use out of those gloves. He got a napkin, wiped his face, went to the back, carried a case of supplies back with him, removed one glove to cash out a customer and put it right back on again. He did this twice from what I could tell. Gloves in a food service area are to protect the ready to eat food from germs and other possible contaminates. You're not working at some steel refinery and wearing gloves to protect your hands from injury... Customers were walking up to the counter that needed something, and instead of acknowledging them, he waited until another employee passed by and ask them to help us. Again, I understand he could have been busy but a "hey, we'll be right with you" goes a long way. Instead he was just walking around with a scowl like he was just hating life. Everyone else was wearing a hat, except for him, he wasn't even wearing a hairnet. Not everyone can work in this environment, maybe he was having a bad day, I don't know what the situation was, but his conduct was grossly unacceptable.

The food was great, fries were hot and salted perfectly. One thing however, and I don't know if this is still a common practice or not, but we weren't asked if we this was "For here, or to go?"....

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. The staff also wears gloves. There are some hand sanitizers available for customers to use. This place is available for take outs and has some indoor seating available with limited capacity. They are not sanitizing in between customers.

COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination.

While I was grabbing my food from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment.

Parking: The parking lot for this establishment is actually pretty big. Each parking spot is decent.

Food: I ordered a bacon McDouble and French fries. The fries were very crunchy and tasty. The bacon McDouble was very good and mouthwatering.

Staff: The staff here are very nice, friendly, and fast. They accept both cash and credit cards. There is no credit...