Subway — Restaurant in Isle of Palms

Do not place a mobile order here and expect to recieve a refund if they do not have the items to make it.

I placed a mobile order on 04/02/2024.The order was marked as ready and I went to pick it up. Upon arriving, I was told that they were out of lettuce and spinach for the Tuna Salad and therefore they could not make it. I said "Fine" and they started making the rest of the order.

After about 15 minutes, the employee at the counter (the same one who informed me of the lettuce situation) told me my order was ready and offered me a free cookie for the wait. I said, "No thanks, I just need a refund for the Tuna Salad".

The employee told me "Alright." and then proceeded to touch the screen a couple of times before stating "I've never actually done this before, I'm going to have to call my manager.". Again, I was like "okay."

At this point, he started pacing behind the counter while appearing to be on the phone with the "manager". He then said that "Since you place it on the app, you are going to have to get a refund through the app." However, because I I have received a refund for an unmade mobile order before, I knew this was untrue. I stated such and then he went back and forth with his "manager" saying "I don't think he wants anything else, he just wants his money". He then hung up, supposedly, and said that his managers orginal offer was "You can come back tomorrow and we will make you the salad" but that he talkied him into a refund and that they just needed to call "Tim".

They never appeared back from "Tim" and after about 30 minutes of waiting, I decided to leave without my refund. I told them I was going to leave and they seemed relieved and I got a "Sorry man". I double-checked the owner's name was "Tim" and the employee confirmed.

It's not so much the $8.99 for the Tuna Salad, but the backwards response to my refund request and that they essentially outright refused the refund. I'm not sure if the employee even called a manager or if there was ever any intention of giving me my money back. A mobile order that claimed to be ready at 8 pm turned into a 45 ordeal with no resolution and my money basically stolen. I know it's a bit dramatic, but it definitely bothered me enough to write...

I went in yesterday (Saturday) and today also, both times for a late lunch. They have some decent vegan and vegetarian choices.

This is a VERY clean, well stocked store, especially considering the busy weekend. The store looks newish inside, so I inquired how old the store was, and the guy said the current owners had it for 7 years now. It looks a whole lot newer or looks recently updated.

The gentleman behind the counter was very kind and polite and he helped me choose something good both days. I saw in other reviews comments about the English speaking ability of the staff, I had no problem understanding this guy!

In particular, the spinach, purple onion and black olives tasted fresh, and that's a pet peeve of mine when they are mushy or stale. Everything was prepared correctly and tasted great!

It's just off the IOP Connector across from the Harris Teeter, an easy walk from the Turtle Sculpture. I will visit them again next time I'm hanging out...

Based on the fact that I order the same sandwich everytime I go to a Subway, I know they gyped me on my meat. They only gave me 4 tiny scoops of tuna on a footlong. Literally it tasted like a vegetable sandwich with tuna flavored mayo because they did not put the right amount on, but I didnt want to argue given the managers' obvious language barriers and the fact that they were very busy. Ill just rememeber to stop at a different Subway prior to stopping at the beach so I dont end up paying $8 for a bread and...