Burgermaster — Restaurant in Issaquah

We wanted to grab food quickly for dinner as my boyfriend has been studying for his work so he wants to relax. I saw Burgermaster is a neat, little burger joint that only has locations up around this area so we decided to try them out. We placed a take out order on their app as if you sign in then you get access to free small fries (or you can save your points for something else). We didn't notice the take out sign as the rare sun came up and the sun rays made their sign extremely hard to see. We followed the signs to the drive thru as most often when we order from fast food places, we can get that at the drive thru.

Now this is where the biggest issue started. We arrived at the order window and the employee greeted us monotonal tone. We told them that we have a pick up order, he says that there is a ramp to pick up the order. Now there was no way to get out of the drive thru line and my boyfriend spotted a ramp near where we were. I went out to grab it so he can move forward in the line and as I arrived to the open door of their kitchen, a much more polite employee told me that the pick up window was on the other side. I went back embarrassed and got back in the car and we were about one car away from the window. I asked my boyfriend if he could just ask the drive thru window if we can pick up our food there as the way everyone pointed seemed to be near the window? But then a rude female employee once again said that they have a designated pick up window and insisted that we go there to pick. Finally, we're out of the line and I can walk up this hidden ramp and I see the sign that is completely unreadable due to sunlight rays that is the pick up for takeout orders. The employee who greets me at that window was professional and kind and told me that they were out of the blackberry milkshake and that I can chose a different milkshake flavor so I went with birthday cake.

The current state of this restaurant is that they are in construction of trying to have a brick and mortar in the future. The kitchen floor looked terribly messy when I did peek in from both sides of their space which was concerning. There were pieces of different ingredients, fries, and other spills of condiments everywhere. I do hope things improve as they do have an actual restaurant but I don't know if we will return.

Now onto the food and milkshake. My boyfriend got the burgermelt and added grilled onions. I got the mushroom burger and added grilled onions, jalapenos, and burger sauce. They have free fixin's you can add on like Five Guys and premium ones that you can add one for bacon, gluten-free buns, etc. So we got fries but it didn't come with any sauce so that was disappointing but they were decent and not too salty. We said that it reminded us of how McDonald's fries used to taste. The burger itself was decent and put together well. They were much bigger than I had thought too. However, it wasn't anything to really write about or worth a second visit. I would consider coming back to try the chicken burger and I know at other locations they have fish and chips or fish burgers. The milkshakes were thick and the perfect accompaniment to the meal. One of my favorite parts of the birthday cake milkshake was the amount of sprinkles put in. My boyfriend got a pretty good Oreo milkshake.

I wish on the app that you can pick your sauces for the fries and that you can chose when they start your order. I also wished that they made a small note on how to pick up the order as well. We almost were out of luck on picking up our order as there was no space to park but as we were getting out of the drive thru, someone was just leaving. Service was a mixed bag of good and bad and the cleanliness of the place made me question the quality of my food. The overall taste of the food and drinks were good but definitely not a...

If you’re looking for a place where burgers and grease meet in perfect harmony, welcome to Burgermaster! Nestled in Issaquah, this Seattle staple is taking the town by storm—well, until their permanent building is ready. But who needs walls when you've got burgers, right?

Having frequented this juicy joint, I can declare it one of my favorite spots. The excitement of having Burgermaster nearby is like Christmas morning—grease and all. Speaking of which, let's talk about my latest encounter: the burgers. Oh boy, were they greasy. I'm not talking a light sheen; I’m talking buns so soaked, they could solve a drought problem. But hey, it’s all part of the Burgermaster charm.

But before you dash for the exits, let me tell you about the fries. Crisp, golden, and a beacon of hope amidst the grease fest—they are perfection. If they could bottle whatever magic goes into those fries, the world would be a better place.

And here's a shoutout to their gluten-free option! Because everyone deserves to enjoy a grease-drenched delight without the guilt (or the gluten).

Despite the occasional oil spill, Burgermaster holds a special place in my heart (and arteries). So, bring on the grease, and may your buns be...

This is not your regular Burgermaster. While the food is good, the experience and service are absolutely terrible. It’s painful to see an iconic establishment turn into a disaster such as this.

1. You can’t park and be served like in other Burgermasters. You have to drive, more like weave, through a maze, in order to place your to-go order.

2. I did not check my order of 3 burgers after picking it up. I reached home, only to realize I had been given only 2 burgers, but had been charged for 3.

My first experience of Burgermaster in Issaquah has been extremely poor. I love the other locations. Pity to see that an iconic establishment like XXX has been reduced to a dark, dingy unwelcoming, badly managed place. Maybe they opened too soon, before getting all their ducks in a row. Maybe they should have waited to complete the renovation and open when ready. Do better. I’m hoping to see...