Smoothie King — Restaurant in Jackson Township

Visit Date: 6/3/2025 Employee Name on Receipt: Trey

I wanted to share feedback regarding my recent experience at your location. Unfortunately, it was one of the most disappointing customer service interactions I’ve had.

From the moment I placed my order, the employee named Trey seemed completely disengaged. His tone was flat and unwelcoming, as if he was upset to be at work. It gave the impression that working there was a burden to him, and that frustration came across in how he treated me as a customer.

When I pulled up to the window, there was no greeting—just silence. He then pulled out his phone and started a personal conversation, leaving me waiting at the window for about five minutes with no communication. Eventually, he briefly opened the window, said “your smoothie will be right with you,” then closed it again without further explanation. When he finally handed me my order, there was still no acknowledgment or thank you.

This kind of behavior reflects poorly on your business. Customer service plays a critical role in shaping the customer experience, and unfortunately, Trey’s lack of professionalism and courtesy left a very negative impression. If I were running a business, I would not want someone with that attitude representing my brand.

I hope this feedback is taken seriously and used to improve staff training and...

If Smoothie King wishes to reimburse me, I'm not interested. I'm done ordering on Uber Eats or on any other delivery app for that matter. My orders are wrong more often than they are right. Due to that, I lose money. Not Uber Eats and not this business in this particular case.

The reason for this is simple. People just don't care anymore, about anything. That's why when you complain, you receive the same pre-written "apology" from every single business.

If you want your business to improve. Simply instruct your employees to actually READ the order instructions before putting the ingredients into the blender. Or, simply administer a simple competency exam prior to hiring the employee. For one, that will scare away those who just wanted the job for the money, but really don't want to work, nor do they care about their duties. It will also weed out those who can't read or have the comprehension skills necessary in order to follow the instructions they probably will come across during their scheduled shift.

If the customers instructions for an order is too much effort to follow correctly, why even open up for business? Customer service is a thing...

As someone who visits this Smoothie King location almost daily, it pains me to write this review. Today's experience was the last straw - I ordered a 32oz smoothie with almond milk, received it with dairy milk instead (which I can't consume), and the cup was only filled about ⅔ full. Unfortunately, this isn't a one-time issue.

The chronic problems at this location include consistently underfilled cups (you're paying premium prices for smoothies that are rarely filled to capacity) and frequent mix-ups with ingredients. When you're paying $7-9 for a smoothie, these mistakes are unacceptable.

What keeps me coming back? Simply the lack of alternatives nearby. If there was a Jamba Juice, Pulp Juice, or Playa Bowls within reasonable distance, I would have switched long ago. It's frustrating because Smoothie King has good products when made correctly, but the constant errors and underfilling make it hard to justify the premium pricing.

To the management: Please address these ongoing issues. Your loyal customers deserve better attention to detail and full portions of what they're paying for. Until then, I'll be hoping for another smoothie shop to...