McDonald's — Restaurant in Jackson

I got a story for the ages on this one. I was getting off work at 3am one morning and someone told me this location was open. I called before I crossed town hoping they would answer. I was lucky enough to be sitting down when someone answered the phone at 3:05am. I asked if they were open and the sweetest lady said "yes, till 3:30 but then we close for awhile to switch over to the next shift". I was truthfully expecting an angry person to answer or a fax tone. I told her I was on my way and should be able to make it in the next 10 min. She said to bring it on and they would get me fed, but if it hit 3:30 I could wait or see them next time. I arrived at the drive thru at exactly 3:26am. I heard nothing on the speaker. Then about 40 sec passed and I heard that sweet voice come across the speaker. I told her I made it and was ready to order. I did not get here name but she was not a school aged person or a senior citizen. She seemed to be the leader of the 2 man Crew and was a joy to speak with even if it was about fries and hamburgers. I placed my order, paid and was given my food by this woman. That's normal now a days but she is the only one in years from a jackson mcdonalds that was either not capable of holding an adult conversation or spoke in an understandable language. I enjoyed buying my food, the short wait and the conversation. For most this will be ridiculous but to me it means alot when someone you don't know can be better company than folks you've know a life time. I have not seen her there sense because my shift got changed but I will have to swing by again at 3:26am just to talk about fries one day. Oh ya, food was hot, fresh and order...

I REALLY wish that I didn't have to place a start because this establishment doesn't deserve it. Management is not professional, first we are standing in line waiting to be served because this poor cashier has a line and she is giving professional customer service to an elderly lady in front of us. The lady manager yells at the cashier to give another customer a cup in all honesty management could have done this task but she was REALLY busy taking her child to the restroom( when do we have little kids behind the counter age between 5-9) but she's on the clock and that's what this cashier has to deal with. Then before we left this same rude manager gets into with a customer. This was crazy cause all the lady said was y'all need to pay more attention( the customer had to slide their card 3 times because of the neglect of management, cashier needed a code) okay I get that. But management handled that poorly. This manager and her manager didn't try to defuse the issue they REALLY made it worse. I would love to go on but I'm not. This place is the worst do go there just pass right on by... Me and the kids would rather eat elsewhere. Thanks for the bad...

I come to this McDonald"s often for breakfast, its on my way to work but on 2/11/25, I had the misfortune of a VERY rude gentleman at the drive thru. I couldn't understand anything he said for an annoying clicking noise in the drive thru speaker. When I tried to order he said " I TOLD you to hang on", I explained that I couldn't understand him and that's when he became even more rude. When I got to the window I told the young lady how rude the gentleman was and about the clicking noise. She said that he did that with his headset to annoy her and that his name was Bernard and would I please tell the person at the next window what he did. I told her, she seemed unconcerned. Bernard needs to be fired. He is one of the rudest people I have ever had the displeasure of dealing with. Likely I will not be going back to this McDonald's. I will go across the...