Carolina Jax — Restaurant in Jacksonville

I'm extremely disappointed in my recent visit to Carolina Jax. It might not mean much in the long run but I will not be returning.

I used to brag on this establishment telling everyone. I will no longer recommending it. I also tipped when I placed my order because I'm used to good service. This will also not be happening anymore.

I'm used to waiting when it's busy and backed up. This was not the case.

For starters it was extremely loud. So much so, I had to yell my order. I had to repeat it a few times and correct it. The order was not repeated back to me.

When everything was ready, 3 of the 4 burgers were incorrect. I'm not sure why in 2025 we are still hand writing orders to be misread.

But The kids burgers were an easy fix they took off the extra topping and add a sauce handed them back.

My burger on the other hand was not so easy as I'm allergic to a topping that was asked to be left off. They said "no problem we'll remake it."

I sat down with my family. We weren't even able to carry on a conversation with how loud it was. It was so hot I was also getting nauseous. The kids ate and finished their food. 4 other orders went out and I still didn't have my remake.

By this time my kids were done eating and their limit for behaving was wearing thin. (6,4,2,2 and 8m) It was just time to leave out of respect for other customers. I did not get to eat nor did my husband.

I did ask for and received a refund for my sandwich I never received and my husband's sandwich he didn't touch while waiting to eat with me.

I was given the excuse "new workers."

Take this review as you will. The worst part for me is I had high expectations (that came from eating there before), that were crushed. I left hungry, hot, and with a migraine (from the noise level). Not a good taste from a restaurant you...

Just had an amazing experience at Carolina Jax in Jacksonville! As a burger enthusiast, I can confidently say this place is a hidden gem that's serving up some of the best burgers in the city.

The burger menu is incredibly diverse and creative. From classic cheeseburgers to unique specialty combinations, they've got something for everyone. The quality of their ingredients really stands out - you can taste the difference in their freshly ground beef patties, which are cooked to perfection. The buns are always fresh and toasted just right, and their toppings are crisp and flavorful.

The service was absolutely outstanding! Our server was attentive, friendly, and made great recommendations when we were deciding between different burger options. They checked on us regularly and made sure our drinks were always filled. The food came out hot and exactly as ordered.

What impressed me most was the attention to detail - from the perfectly melted cheese to the house-made sauces. I tried their signature Carolina burger with its special sauce, and it was absolutely mouthwatering. The portion sizes are generous, and the hand-cut fries that come with the burgers are crispy and seasoned perfectly.

The restaurant has a great casual vibe, perfect for both lunch meetups and dinner with friends or family. Prices are reasonable, especially considering the quality and portion sizes you get.

If you're in Jacksonville and craving a really good burger, do yourself a favor and head to Carolina Jax. It's definitely worth the visit, and I guarantee it'll become one of your go-to spots in Jax. Can't wait to go back and try more items from their...

READ THIS REVIEW——— Best In JAX Awesome! Total hole-in-the-wall, a small place with a cool atmosphere when you walk in. It’s nothing fancy and it screams, “I let my food do all the talking!” And it did. There is a reason this place is an award winning and Channel 4’s best burger place in Jax. I agree.

Ashley was at the front counter, is super friendly and a great way to start the day! I ordered a single burger, onion rings and chocolate shake which was $23. Not cheap but totally worth it. (100% angus beef.)

Chocolate milk shake was perfect. Thick and creamy. You can taste the quality - vanilla ice cream and chocolate in harmony. Super big straw let’s you get a big mouth full - regular straws won’t work. (Very smart!)

Beer batter onion rings were nice and they made them crunchy for me. I give them an 8 out of 10. (These are good, I’m just partial to a different batter.)

My burger was really good. The beef is cooked on a hot seasoned flat grill to a perfect med-well, moist (not greasy), slightly charred the way I like it, about 1/4 in thick (normal and not too thin), and it hung off the sides of the bun. It’s a generous size patty and tasted really good. Lots of options for toppings. My bacon was quality and perfectly cooked - crispy, no white fat and not burnt. Lettuce was whole leaf and fresh.

Skip all the chain places like BurgerFi, M Shack, 5 Guys, etc…. this place blows them away! It’s a 20 min drive for me, and I’ll be back in a heartbeat. Steady flow of families with kids the entire time I was there. Packed and a line by the time I left. Go! Go! Go!

Overall experience = 10 out of 10....