Dunkin' — Restaurant in Jacksonville

Should one wish to embark upon a disastrous misadventure of hellish agony and suffering, I implore you to visit this Dunkin.

Inside, you will be greeted by a deceased fly resting upon a chair, but perhaps you will find him to be better company than most of the employees (most of whom, additionally, wore their masks well below their nose, and some with their mouths visible) in this “fine” establishment. Upon visiting after a dreary and unending night, my friend and I arrived exhausted and hungering for proper sustenance. After dishing out a twenty for two frosted doughnuts (one with sprinkles, one without), two hash browns, and a frozen drink for a total of $9.85, we received a prompt $5.15 in change, which at the time I did not notice in my exhaustion. Bestowed upon us was the sacred sustenance bag, promising and full of life; I bode a “thank you” to the lady and said “is that it?”. She did not bother to look our way nor say a word. After a pause I drove away, friend in tow, to enjoy our food.

Later, at home, came the foreboding and sorrowful cry; “They forgot our damn hashbrowns!”

To my dismay I realized my comrade had indeed been correct; the tasty potato discs were nowhere to be found. Immensely disappointed, I opened my doughnut bag. Inside were two UPSIDE DOWN frosted doughnuts, aligned so neatly aside one another that it couldn’t have been unintentional they were smeared downwards. It was then I realized we did not receive our entire change. Thus, we trekked back out onto our breakfast journey, receipt in tow.

One kind employee gave us two new doughnuts. Upon encountering the other cashier, I informed her of the injustice. She responded bitterly and told us it was our fault for driving away too soon. I replied and told her I had thanked her and asked if that was it, and received no answer as she had walked away from the drive thru window. Growing increasingly peeved, I also recounted the fact we had not received our full change. We both dug through our pockets and purses and found that we only had, besides our cards, the five dollars and coins; we were missing money. She insisted we were incorrect. Upon our further insistence and demonstration of our receipt, she then handed us a five and said, condescendingly: “I’m doing this for you this time, but next time don’t drive off before getting your food.” Starved and exhausted, I relented, but not before replying: “Yes, and next time, I’d appreciate if you answered me when I asked if that was all and didn’t walk away.”

Though this tale has a happy ending as we sit and feast upon our spoils, I would wish the bitter attitudes and customer service hell that we went through...

I’m a huge fan of the Dunkin’ brand and offerings. Quick and easy breakfast/treats on the go. On multiple occasions this location has had major issues with staff from incoherent rambling and cursing at customers down to completely ignoring the customer at the counter because it wasn’t their assigned duty to service the customer in the line rather than the drive through. Mind you they were idle standing at the window not taking orders. Now the location itself is in a pretty good spot but the building owner or franchise owner has completely ignored its grounds and the massive potholes you hit upon entering will bottom out anything other than a suv/truck. The easement into the street is not the city but the land owners responsibility and this has been pervasive for over a year. With all of this out in the open there are a handful of the reps at this location that were awesome but those interactions are too far apart. In short if you can find another location and skip the nearly guaranteed headaches of rudeness and order inaccuracy, then take the extra few minutes to divert your path and go there. It is such a shame because I work in this area and I’d be the biggest fan but today marks the last time I’ll ever visit. I’m not a covid freak but when I see the manager and other representatives not wearing face masks while serving food products then I know they as humans don’t care if they compromise your well being and the people in your life who are vulnerable to the...

I am done with this location. On several occasions I've gotten cold breakfast sandwiches. It happened so often that I started to order my stuff extra hot because I don't have time to turn around and go back for them to fix it when I'm on my way to class or work. I've gotten breakfast sandwiches that were still frozen before. Very often I pick up coffee for someone else and each time I tell them just one pump of the skim milk and I can't tell ya how many times I've had to have it remade because they put way to much in it, to the point that it looks like creamer has been put in it. Even though Dinkin's things say if it isn't right let us know and we'll remake it for you I get attitude each time and they dump a little out and add more coffee trying to takr the easy way and it still isn't enough. I don't wanna pay for something that I know they aren't going to dribk. I work in the restaurant industry so I hate being that person but these are consists problems here and today just was the last straw for me. I ordered a lg. iced coffee and received a med. When she handed me my coffee I said wait are you sure this is mine and she said yeah so I thought maybe she had misheard me and put through a med. I get to work and I'm looking at my receipt and I've been charged for a large. Even though this location is super convenient for me I'll go down the road or to Starbucks instead. Id rather pay more and have things right than to be constantly...