Firehouse Subs 103rd — Restaurant in Jacksonville

Had a very unpleasant experience as a Uber eats driver. After I presented the employees of the store with the name of my order the manager pulled me aside and instructed that I must use her drop off location handwritten on a piece of paper. When I try to inform her that this is not proper procedure and that my account could be deactivated for violating terms of service. I was then told by the manager if I did not listen I should just cancel the order and after that was told I was being rude for trying to explain proper procedure to a manager that should have already known what to do correctly. The customer receiving the order has options to change a location and contact the driver there is no need for this back and forth with the employees and especially the manager of the store. on top of all of that there was an additional 20-minute wait to the estimated pickup time and when I asked how much longer it was going to be I was told that I needed to just wait and be patient and that they're working on it I just wanted an estimated time I don't think this is unreasonable. Because of this I was forced to cancel the order making the customers order take even longer to get there. This manager needs some serious training. I will be also making reports to Firehouse corporate and Uber corporate on...

I will never order from this Subway again.

I’ve truly never encountered staff this rude or inconsiderate in any restaurant or store I’ve dealt with. I ordered delivery through their app, and when the food arrived, my sub was missing. I called the store to ask for a refund for just the missing sub—not the whole order—because the rest of my family still wanted to eat, and I just needed to figure out something else for myself.

Instead of owning the mistake, I was blamed. They said the delivery driver tried calling and that “someone who didn’t speak English answered.” I never received a call. Even if that happened, how is that my fault?

Then, I was told the only way to get a refund was to drive to the store and return the rest of the food. I explained that the entire reason I ordered delivery was so I wouldn’t have to go anywhere. Still, they gave me no option.

When I arrived at the store, I was met by the rudest employee I’ve ever dealt with in any customer service setting. I was treated like I was doing something wrong by simply asking for a refund for food I never received.

Avoid ordering delivery through the Subway app and avoid this location entirely. Mistakes happen—but the way they handle them speaks volumes. This experience was completely...

I ordered a sandwich for my son which was a spicy Cajun chicken sandwich and when it arrived there was no meat on the sandwich at all. Also everything that I didn't want on the sandwich like tomatoes and onions. I called the store which was on 103rd in Jacksonville Fl, and spoke with whom I consider to b3 to rudest manager ever. I asked him to remake my son's sandwich and he immediately caught an attitude. I didn't give his name which was problem #1. He needs customer service training. Before hanging up he said " good luck with getting another sandwich " I asked him is this how they train you to speak to customers, and he said "yea". I had a terrible experience and will NOT be back to this store ever again. The MANAGER NEEDS CUSTOMER SERVICE/SOFT SKILLS TRAINING. HORRIBLE EXAMPLE FOR MANAGEMENT. I still need for my son's sandwich to be remade. I can send pictures if required. I didn't see the...