Krystal — Restaurant in Jacksonville

I’ve never had great experiences in the drive thru, food is always mediocre. About a week ago we came by but the lady was just sitting on her car and hollered at us from her to us in the drive thru she was closed because a plumber was in the store. Came today and the first time I drove by the same lady was sitting on her car again. Decided to come by after I went to another store (in case they were not “open” again) and they had cars in the drive thru so I pulled in. Was told they didn’t have any chicken tenders and that it would take 10 minutes for my cheese krystals to cook. Totally fine with that. Waited behind other cars for about 5 minutes and when I got to the window I was told to pull around to the other door so I didn’t mess up her timer. When I asked why because there was no cars in the drive thru she said that “corporate is watching her timer” and I replied with “well technically I am waiting so why shouldn’t it count on your timer” and she again said to pull around. As well this employee was not wearing a mask which is what is posted on the front door where I was waiting. I have a feeling this employee did not want to take the time to cook the tenders because I know they take several minutes if they are cooked fresh. I waited from 1:03 to 1:14. As well this employee brought it to me with no mask on. . At 1:11 I could over hear the drive thru speaker telling the customer that she only had hamburgers and fries and they were told not to make anything else (chili, ect). If you are going to even bother to open you should have a full menu - or advertise on your sign “limited menu” along with the abbreviated hours that are posted on it. When I checked my food number 1 they gave me more sandwiches than I ordered (4 cheese plain, 4 cheese regular). Only 3 had mustard, there was 1 random one with just a pickle and cheese only and all had covered in onions. When I tried to go inside the doors were locked and Heather came to the door and said “all krystals come with pickles and onions” I told her I just wanted 4 cheese plain and 4 regular with cheese. She said she didn’t have enough food to replace my order. I told her I wanted my money back and she said she couldn’t put back on my card , only gave me cash and told me to go throw my food away in their dumpster across the parking lot. I would absolutely love for someone to contact me about this location. Absolutely the worst interaction with a fast food employee ever. I did bring a couple home to my husband who will eat anything but he said he has never had a krystals sandwich covvvvered in so many onions. EVER. Will never return to...

Burgers were a bit sloppy as far as being put together. As for the low star rating, it's because of the lack of customer service inside. Around lunch time today, the drive thru was very busy with a long line of cars, so we went inside instead. Went inside with 1 customer ahead of us who had already been served. Stood at the counter for about 10 minutes without ever being acknowledged or served. The lady who was already inside said she waited 15 minutes before anyone took her order and had been waiting another 10 minutes for her drink and 1 of the little hush dogs. Ridiculous she was waiting 25 minutes already for her small order. So meanwhile got tired of being looked at but not helped with my order and decided to go out and try the drive thru which wasn't busy anymore. Crazy how going thru the drive thru probably only took a total of 6 or 7 minutes to place order, pay for it, and get my food. Some serious issues need addressed and resolved at this particular location and "workers". Drive thru worker probably the only one actually knows how to do her job there unlike the 2-3 others there at the time. Just saying. Definitely won't return to that...

I'm thoroughly disgusted. I've never actually seen a restaurant serve literally rotten food to customers. the skin of the hotdog I ordered was literally rotten and discolored. The corn dog and nuggets were obviously cooked in grease that hasn't been changed in atleast a couple days. On top of that, the lady who took our order never even looked at us in the eyes and was also extremely rude to the others in line (all four of us complained to the manager about her attitude) she rolled her eyes the whole time I ordered and practically threw the change at one of the other customers. My sister is pregnant and thank god she only took one bite (and then threw it all up) before seeing the inside. We ended up throwing all our food away but not before taking many pictures. I don't even care about a refund, this place needs to get shut down before someone gets seriously sick. We are going to corporate about this issue, but until then hopefully people are warned before going through something like this. Also, I called the store over and over and never...