McAlister's Deli — Restaurant in Jacksonville

Did I dine in on Wednesday and carry out on Thursday? Why, yes I did! 😀

McAllister’s is one of my favorite “fast food” restaurants. It’s always clean and staff are kind and professional. I’m picky, and this is one place that allows me to leave off the cheese or add on other items, consistently getting my order right.

Their sweet tea is the best ever. I have to limit myself, or I’d be drinking it all day every day!

Insider tip: Use their app to earn free items. If you’re picky like me, just keep scrolling down the page on your cell phone until the customize option shows up. It’s certainly not the first thing they show you, but it works!

I’ve never used delivery, but I can use my app to order for pick up or order table-side and they...

I've never encountered a more incompetent phone and service staff at a restaurant. I was simply calling to see if wifi was available at this location and it took me over 5mins of AI prompts to even talk to someone. Finally I get a person on the phone and say "hi, i just have a super quick question. Is wifi available at your location?" the girl says she has to transfer me to someone else. Then the next person answers and i ask the same question. With attitude she says... "uhh what?" I repeat the question yet again and she says "um yes we have wifi." After 10mins of frustration and incompetence, I very much doubt if that person gave me an accurate answer and will not be visiting...

Shout out to Sadie and her staff

My mom loves McAlister's and nearly always orders justaspud. So, I called in an order for pickup. However, when I arrived the order wasn't on the to-go order shelf even though everyone said it was just made and put out.

I spoke with the manager on duty, Sadie, and she was very apologetic and responsive as was her staff. Once the food was ready, Sadie also went over and beyond to make things right which was extremely appreciated. I applaud Sadie's professionalism and leadership in how she managed the situation. McAlister's was always one of my top 5 restaurants but with this amazing customer service experience,...