Pier 1515 — Restaurant in Jacksonville

I came in, I was greeted professionally, And then this guy Quincy came over to assist me with my order. I’m guessing he was the waiter.

When he showed up, he was agitated when I asked questions about the menu the menu around and pointed to it as if I couldn’t alter anything off of the menu

So continue the order and the more time I took the more agitated he got and when I asked questions about a menu item which was turkey got even more agitated and then when he came back, that info was incorrect, so I asked another question and his body language said that he didn’t want to be there nor did he want me to be there

And I asked if I could have a black coffee and the answer was no, and then they asked if I was staying at the hotel meanwhile, the hotel key was in my hand

They ran out to follow me outside, but the damage was already done. Nobody wanted to me. Nobody wanted to be concerned with me I guess because I was the only one there.

I left and I will never return to this place and whoever this Quincy guy is he really needs to learn...

The breakfast buffet was basic with scrambled eggs, dry sausage links, burnt bacon, overcooked potatoes, grits, crusty oatmeal, old fruit, expired yogurt, and a few toppings. The waitress we had didn’t even know they had an assortment of teas, just said “sweetened or unsweetened” and when asked about the types of tea she repeated the phrase “sweetened or unsweetened”. My husband got expired yogurt and once addressed with our waitress she said “Yeah” and walked off with the yogurt. Did not offer a new unexpired yogurt or to send over the manager to talk to us about it. Later we checked and they had removed the yogurt from the buffet. The buffet was $12.95 for garbage. I would and will never go here again for breakfast...

Our 1st trip to see the Chiefs game on 9-7-19 thru 9-9-19. Our stay at the Lexington Hotel was a good one. However, our service at PIER 1515 restaurant was horrible. The food was cold, I waited 30 minutes for a coffee refill. The waitress was so unorganized I couldn’t tell if she was working or on break. We asked her for some things (cheese, butter, cream etc.) and Some of the food that was ordered was forgotten 🤔. There was only one staff member in the restaurant Until about 9am. By that time the restaurant was full. Management should be more involved with their employees and a little teamwork would be nice. If they continue with this derive they will be out of business just like the waterfront stores...