Sala Thai Restaurant — Restaurant in Jacksonville

HIGHLY upsetting and VERY rude customer service! Now this has been me and my grandmas favorite Thai spot for almost a year now. We are regulars we know what we want. This man was extremely rude and profiled some of the people in the store. When we come there’s usually spoon fork, and the nice lady would come and ask if we wanted chopsticks. This man didn’t even offer. He didn’t ask what we would like to drink he just brung us water. My grandma then asked for water with no ice and a lemon. He did not tell my grandma we have no lemons would you like a lime? My grandma tends to say one thing but is thinking another. So when she said lemon she meant lime. So the man came back with water no ice and no lime in hand. And left. We ordered our usual pad woosen and Tom yum. We got mild shrimp and the nice lady usually gives us some spice on the side so we have the option to choose how hot we want it. Because medium usually is not that spicy. When we got the soup it was EXTREMELY hot I couldn’t even taste the food. My grandma loves eating spicy peppers and it even had her coughing and blowing her nose. We told him it was too spicy and he was like “It’s not that spicy. It’s always like that.” Like who are YOU SIR?!? We get this soup all the time and never had it this spicy. We was thinking he was going to bring another soup and not as spicy but he didn’t bring us another soup and tried to charge us for a soup we didn’t even eat! Talking about “It’s not our fault you-“ turning the blame on your CUSTOMERS. And I’ve worked at CFA AND Forever21 and I’m big on customer service! He not only ruined my experience at the restaurant but lost TWO customers and plenty more because I recommended this place to ALOT of ppl but not anymore! Then they cheated us out of food Ive ALWAYS had something to take home. Then the rice is usually on the side in a bowl. And the plate is full of noodles. But they put the rice on the plate and a bunch of vegetables to make it seem like they were giving us a bunch of food. Good food but the experience just made it taste bad and mad me lose my appetite. This was- A horrible experience. If you guys see this man expect for him to profile you and try to scam you out of food for a...

Ate dinner early, only party in the restaurant. Some takeout pickups while we were there and then another party dined in.

Server (owner maybe) was super friendly and made good recommendations for those with questions on the menu or what spice level they preferred.

Tried the sampler appetizer, enough for three or four people. 4 different items (fried shrimp, egg rolls, spring rolls and krab delight) along with a couple of sauces, one item was a spring roll and I was not expecting it to be fried (which resulted in a weird taste on the outside). We have been to many Thai restaurants and spring rolls are usually not fried (but I know they can be). So that was the only miss on that platter.

The rest of the party ordered a variety of dinner items from drunken noodles to curry dishes to fried rice. Most dishes are listed with just vegetable components and in many cases you will pick a protein if desired. Other dishes include duck and snapper. Lots of menu choices available for dinner so you should be able to find something.

Tried the yellow curry and the flavors were not very strong for a curry (I'm expecting ginger maybe lemongrass, possibly lime leaf, etc. Ordered Thai Hot and it was a medium hot, additional condiment sauces are available to aid in the heat level. Item served with a separate bowl of rice. Overall, this dish was underwhelming.

Another member of the party had gone to the restaurant for lunch and liked the limited menu, dinner as noted above has many, many options.

Parties of 6+ will incur an automatic tip charge of 20%.

May try again if I'm in the area but we have found other reliable Thai...

Absolutely appalled with how rude the service is. I had placed a pick up order and come to realize that when we were trying to find one of my employees food when I arrived back, a chicken pad thai was missing. I called them explaining that we are missing food and the women who picked up the phone kept complaining about how she had to go home and basically did not want to help me. I asked for a complementary pad thai for next time since they closed for lunch and she said no. They apparently also do not know common courtesy and started to laugh when I asked for a delivery of the pad thai and said "No one is going to want to do that, we do not deliver." instead of leaving it at, "we dont deliver" Not only did she not care that there was a mess up on their behalf, but then they proceeded to set down the phone and not respond or care that I was still on the phone. I continued to wait on the phone and after ten minutes of waiting and hearing them converse in the background and laugh, I decided to hang up the phone. I personally will never come back here again due to this incident and lack of care about...