Schlotzsky's — Restaurant in Jacksonville

Paid over $30 and used a coupon I had in the app to get a free Pick 2 when ordering another entree (did a giant Original and also ordered 2 cinnabons). My Pick 2 were the chicken tortilla soup and mac and cheese. Really the only thing they make that I'll eat since I hate sourdough. My husband goes to pick up the order and they're out of both my soup AND the mac and cheese. They offered to replace it with something else, we declined due to me not liking anything else they have. Instead of offering a raincheck on them where I could stop by at a later date when they do have them in stock to get them, he just voided it off the ticket and said he refunded it. Refunded what? When asked about the app coupon used for it, his answer was he didn't even know if it would go back on the app. Which even if he did, expires in 2 days. It's Good Friday. If they don't have the stuff now, they're not gonna have it tomorrow, definitely not having it by Easter Sunday when it expires. So it wouldn't do me any good anyway. Seriously though, is Schlotzsky's the only restaurant that won't give you an item later on if it was part of your order that's already paid and they aren't able to fulfill it? It's just really irritating when you get your hopes up on something and they try to make it sound like they're doing you a favor when really you're being charged the exact same amount, just getting less than what...

Food is good, HOWEVER, on 3 different occasions I have driven here (from Rusk and Frankston) and they would not serve me because they said they were "closing". The problem with that was that one of the instances it was 8:30pm, which is an hour and a 1/2 B4 their posted closing time and the other 2 times it was 9pm. Again, an HOUR b4 they are scheduled to be closing. RIDICULOUS!!! Now, had it been 10, even 15 minutes to closing, ok, I MIGHT understand their not wanting to "re-dirty" the kitchen. Although, if you are posted OPEN until 10:00pm, you are serving customers until 10:00pm! PERIODS. AMEN. It is normal for the public to assume you are going to be OPEN when you say you are! My irritation is that not only did I waste my time driving here, bwasted gas and therefore money, but they didntvwvwn offer me anything on any of the 3 visits. Like, O, I dont know... a discount on my next trip OR a FREE meal For my inconvenience!! They were just like... Too bad, So sad, sucks to be you!!! Additionally, I was actually already talking to the manager (who was at the drive thru) So when i asked for owners contact info, I was told "He doesnt deal with the public!" Seriously? Just horrible customer service all around. I will NOT be patronizing this...

I'm a Schlotzsky's fan, have been for a long time. Not this time.

They had a special, so I ordered the special (it had bacon - for to try anything with bacon, at least once).

The young lady must have been new because she struggled the ordering. Once I thought I had what I ordered, we went to sit down and wait for the food.

A shirt time later, here it comes. Completely wrong order. I'm thinking maybe they made it wrong. Nope, she entered it wrong. Exactly what she entered is what I got, but it was NOT want I said or asked for, even being very explicit and detailed. Was it a wrong button? Who knows.

My wife said take it back. I ate it - that was my second mistake. Yuck!

Sorry Jacksonville, TX Schlotzsky's - you missed the mark on this one. You'll get another...