Shipley Do-Nuts — Restaurant in Jacksonville

Not sure what kinda SICK JOKE they were trying to play on me or WHY but they have now been added to the families “Do not Visit” list. Here’s why -

This morning I drove through at 10:02 and asked for a jalapeno kolache. Super simple, right? Apparently not. I can understand being out but I was told that if I waited just 8 minutes, they would have one ready for me and it would be on the house. Thought that was extremely generous so I was more than happy to wait. Within 3 minutes of parking as requested, someone even came out and confirmed that I was the vehicle waiting on the kolache which I confirmed. That was the last anyone ever recalled the entire conversation. I waited a generous amount of time before going inside to check on the order. This is when a gentleman informs me that they don’t have any, I can’t get one, but he could give me a different one (which I already confirmed with the rep in the drive through that I didn’t have interest in any others.) the weakest attempt to reprimand the complete waste of time they caused to wait around for something that apparently won’t exist today.

Long story short, don’t leave the window without your order or you’ll...

I’m from Houston and I grew up eating Shipley donuts and hands down Shipley donuts are THE BEST donuts I’ve ever tried! Every time I go back to Houston, I make sure I visit Shipley donuts!

(I’m an unofficial donut connoisseur 🤓. I’ve eaten donuts up and down both coasts and everywhere in between 🍩😋).

I think the secret to Shipley donuts is the potato flour they use which gives the donuts a very unique puffy soft texture. Also, the donuts are not overly sweetened.

So I tried the donuts at the Jacksonville location on opening day (12/09/20), and I went back today (12/10/20), and their donuts are exactly how I remember them back in Houston! Simply Delicious!!!

The donuts on opening day had a few problems with them, but it’s been corrected and it’s awesome that the team from Texas will be at this location for the first month to make sure everything goes smoothly!

Even though they’re open till 6:00 pm, they actually stop making donuts around noon, so after that, they start running out of their selections and it’s first come first serve. So be sure to come...

We were excited to try this place out given the great reviews, but were left disappointed with our experience. Their menu and pricing are a bit confusing, as they do not offer a truly assorted dozen. Before ordering we were told that any donuts would be charged as a dozen, except for the large items, which would be charged separately(cinnamon roll, bear claw, etc.). So we ordered a mixture of a dozen donuts and cake donuts - the price for a dozen mixed donuts is $11.99, the price for a dozen cake donuts is $11.99. However, we were charged for the price of each individual donut because we didn't have a dozen of just regular donuts OR just cake donuts. We questioned the cashier and he seemed confused about the pricing himself and didn't make an effort to make an effort to clear up our concerns or ask a manager. As for the donuts, they're a better dunkin. The glaze was just okay and a bit light and dry. The cherry iced just tasted sweet, no actual cherry flavor. The filled donuts barely had any filling. Next time I'll just go to...