Wok House — Restaurant in Jacksonville

Wok house is kind of a mixed bag. Their egg drop soup is thick and tasty, the noodles are crunchy. Their fried rice is strange. It seems like it's just yellow rice instead of white rice with some onion thrown in. It's not the type of fried rice that I'm used to. We decided to pay extra and get the shrimp fried rice today and it's exactly like the regular fried rice we got earlier in the week. There's definitely no shrimp in there. Either way, it tastes just like the plain steamed rice.🤯 So I think we're done paying extra for fried rice at this place and will just go with steamed from now on. We usually get shrimp meals. Tonight, shrimp egg Foo Yung and 5 fried shrimp. The fried shrimp was heavily breaded not exactly what we were expecting but ok. The Foo Yung as well as the shrimp lo mein and shrimp with veggies that we got earlier in the week, seem to be a bit light on the shrimp content, unlike the place we go in Virginia that really loads the shrimp on. The food seems good and fresh. I'm going to go ahead and give it 4 stars, despite being severely disappointed with the fried...

Order doordash ordered the pu pu platter which was disgusting. Spring rolls, crab rangoons, crab sticks which I would have never ordered if I knew fake crab sticks was in there. Then I ordered the general toes chicken not good. I see the owner responds here you really need to taste your food because it's crap. Jacksonville sucks with Chinese food anyways but this was inedible. Spent $30 in my hard earn money for an order I just threw in the trash. No fresh duck sauce with the pu pu platter. Asked for house spicy mustard which no one in Jacksonville really has which amazes me. You can even go to Miami and they have the spicy house mustard. Egg roll was just as bad as the spring roll same soggy and crab rangoons probably the worst I've ever had. Taste your food this is absolutely inedible. Do not order here maybe some stuff might be good but the stuff I ordered can the trash now. Should I order Panda Express would have been better than this...

I've lived on that side of town for almost 8 years and today I order regular order Beef and Broccoli. The beef was uncooked and it was pink, very noticeable. I called immediately when it was brought to my attention. Unfortunately, I received no respect. I asked for the manager and I told her about the situation. The first thing she said was "bring it here and I'll make another one" and I told her in return "I'm not calling to ask for compensation of any sort" and she said "you said, my meat, right?". I'm not worried about my self, I'm worried that my baby sister will get sick. From the beginning my intention was to let her know and be aware of so it won't happen to someone else. It was unfortunate that she didn't even say sorry. Never Chinese food again. People, you need to check the food before you feed...