Smoothie King — Restaurant in Jacksonville

Beware of this location. Not all are the same but I went to this one today. I have celiac disease. It’s an autoimmune disease where if I eat gluten it destroys the lining of my small intestines and leads to many different medical issues. I asked if they can make my smoothie in a fresh clean blender and scoop the powder from the container instead of from the counter. The assistant manager came over because the poor kid taking my order didn't know how to handle my request. First thing the assistant manager did was raise his voice and point to a sign on the wall that says he can not guarantee no cross-contamination. He must have said it a million times. Then he told me he couldn't confirm the protein powder was gluten-free even though it said it on the container. He said he "wasn't trained in gluten allergies". At that point I had paid and asked for a refund because I could tell he didn't want to deal with a customer who has celiac disease and who requires something out of the norm. The poor guy who tried to issue me a refund was new and didn't know how to do it so I had to wait 15 minutes for him to call the manager on the phone. It was a horrible experience. This is why I typically don't eat out sadly. More training needs to be done for people with dietary restrictions. It's already difficult walking into a place to make a particular request but when faced with someone who had no empathy or could care less makes it very upsetting. The manager asked for my name and number to follow up but have yet to...

Ok first time was ordering from here last Sunday got a small was charged $10.06 went back the second time order a medium same price I call and speak to a manager I was telling her I got charge same price for a small Sunday and got medium another same price she said I wasn't working Sunday so I don't know but u can talk to my general manager I talk to him I told him I paid with my card and what day I got over charge he said when they have new people working that's why I was over charge he said if I didn't have receipt he couldn't do nothing about I'm a manager myself if a customer paid have receipt on their phone it doesn't matter I wasn't asking for refund just wanted another small for what I was charge bad management who ever the owner show check what his manager and general manager do won't be...

Went to walk in the front door and the handle was missing. Could not open without it. I made eye contact with the girl inside and indicated that I was trying to enter the store. She looked down and ignored me. Stood out there for several minutes trying to be let in. I finally called the store phone and said hey I’m outside trying to get in. She proceeded to tell me to use the drive thru because it was just easier that way. Now I had been to that store three weeks prior and their handle was missing then. The staff opened it from the inside. I think it’s pretty bad when a door handle to a business still isn’t replaced after three weeks. Also, I arrived one hour before they closed. It’s not like I was “that guy”. Needless to say I left. Not a fan...