Subway — Restaurant in Jacksonville

Dear Subway Customer Service Team,

I am reaching out to share my experience with the store manager, Donna, at your [location] restaurant, where I frequently stop for lunch. Unfortunately, I have consistently had negative interactions with Donna, who has been loud and dismissive, not only with me but often with other guests.

During my recent visit, I entered focused on placing my order, as our last interaction had been tense. Donna’s demeanor once again appeared visibly annoyed. As I proceeded to pay, I politely asked if everything was alright, given her expression. In response, she abruptly threw my sandwich in the trash and instructed me to leave the store, telling me not to return. When I asked for the corporate contact information, Donna appeared to call her manager; however, she refused to share her name. I ultimately had to confirm her name through a neighboring business.

As a loyal customer who has tolerated these interactions for some time, I find it disappointing and concerning to experience such unprofessional behavior from someone in a managerial role. It is also disheartening to know that other patrons share similar sentiments, as I’ve received feedback from my own clients who have encountered similar service at this location. Customer service should focus on creating a welcoming atmosphere, yet my interactions with Donna have left me frustrated and unwelcome.

I would appreciate the opportunity to discuss this matter with someone directly, as I believe a resolution is essential to restoring a positive experience at this location.

Thank you for your attention...

terrible customer service and went skimp on the lettuce, tomatoes, and mayo that i specifically asked for extra on the subway app. it was more ham than vegetables and “NO” mayo at all. i did a mobile order so i could grab and go on my lunch break which took me 20 min to arrive. as i walk in there was two people in line and i made the 3rd. as the subway employee was finishing up a sandwich she says “give me just a minute and il be right with yall” i replied “i have a mobile order thats ready and stated my name for a convenient grab and go” she looks up at me with a nasty face and said “ i just said to hold on a minute il be right with you” she made me wait as made another sandwich for the customer in front of me. my whole reason of doing mobile order was to grab and go on my lunch while dealing with blanding traffic around lunch time. as i got to work thats when i noticed everything wrong with my sandwich and also the ham tasted weird along with big strips of skin from the ham on my sub. this was by far the worst experience and rude customer service iv ever had with subway. safe to say i will never come back here and i took this time to write this so others dont have to experience this unexceptionable experience and rudeness either from...

I placed a mobile order on the app at 8:26. App says they don’t take orders AFTER 8:30 and wouldn’t even give you the option of it was after 8:30. Payment went through. I was charged for my food and sent a confirmation for my food and it said it was ready at 8:45. At 8:49 I get out of my car and the employee locks the door. They close at 9. People are still inside. I stand at the door and they refuse to look at me. Another person also had a mobile order and was experiencing the same thing. They finally let us in after the employees argue and when I go in I explain it says my order was ready for pickup at 8:45. They say their manager has told them not to make any orders that come an hour before close. The app says in RED they don’t accept orders after 8:30. I was already charged. I’ve ordered from this same location and I ordered at 8:20 and I got my order. The time is now 8:54. I’ve been charged and I have no food. And my order was not made even though they close at 9. I ask about a refund and she says I need to go to the app. I go to the app and it says all complaints are handled with the restaurant directly. I hate to be that type of person but I was charged for my food and left empty handed. Completely...