Violets & Cream — Restaurant in Jacksonville

We walked into the store and weren't greeted upon entering, which is whatever. Just a small "Welcome in" would have been nice considering there was no one else in the store. Anyway, we got there around 3:30PM, and the store hours say the close at 8:30; however, while we were looking around the store, we noticed that the girl working was taking all the ice cream from the counter to the back of the store. She didn't even ask if we wanted anything before putting everything away or even let us know that she was getting ready to close. Again, we assumed that we still had ample time considering the store hours said that they were open for another five hours. This is the second time we've been into this store, and both times have been a similar experience. I'm not sure if the employees are family to the owner or what, but they need to hire some better and friendlier help and actually stick to their hours or I can't imagine this place staying in business very long.

EDIT: After seeing the owner's response, I can certainly see where the employees get it from! And by the way, I did not have an attitude when I came into the store. I was there with my family having a pleasant day walking around Jacksonville, and we were looking forward to getting some ice cream. We were in there for about five minutes, and the employee didn't say a word to us. Why should it be the customer's responsibility to engage? That is poor...

The attitude in the reply pretty much spells out the experience.

They wouldn't give me tap water after buying $15 worth of milkshakes with tip. Just incredibly awful.

I specifically asked for a cup of water... I was told I could buy it instead. Poor service.

My girlfriend did enjoy her shake.

"Response from the owner 4 hours ago I’m sorry you had a bad experience! I would like to respond. You did not request tap water specifically. You asked for water, I offered you our $1.50 bottled water and you simply said you didn’t want it, but more of a grunt. If you asked for “tap water” I would have most certainly given you tap water.

You also ordered 2 milkshakes that cost $12 and you oddly left one behind. 🤔 I’m not sure what else we could have done? Maybe grovel? 🤔

Hopefully, you are happier now that you’ve gotten your anger out about tap water. Btw…how was...

I previously left a one star review, however, I have realized that I made a bad review in error. I had driven out to pick up an order after not receiving an answer on the phone or a call back. Come to find out, wish provided the wrong contact information for this business and when I called today, the lady that answered was more than professional and went above and beyond to make it right even though it wasn’t necessarily her fault to begin with. As a small business owner myself, I applaud her for having good customer service with me even when I was angry. I’ll drive out to be a customer again...