Wendy's — Restaurant in Janesville

Waited at the drive thru window for 50 minutes! I’m not even exaggerating. It was 8:40 when we pulled in and 9:30 when we finally left! We would’ve left had they not already taken our money. There was no one in front of us either so it’s not like they were dealing with a long line of cars.

No one even bothered to come to the window to acknowledge the wait in any way. When we finally were able to catch the attention of a worker, he just gave us a confused look and said “yeah?” We told him how long we had been waiting and 3 workers just started yelling at us about how they are understaffed. No apologies at all, just yelling at us and making us out to be unreasonable for wondering where our food was after waiting at the window for almost an hour. I understand staffing issues can be hard but this is absolutely not how you handle it. After we got this much attitude in response to asking when we would get our food, i no longer wanted the food as I didn’t feel I’d be able to trust it and asked for a refund. Which we then had to wait an additional 15 minutes for but did finally get.

I will absolutely...

Today 12/19/20 12:57 AM, I showed up at the drive thru after getting off my first night of 2nd shift not knowing close time was 1 AM. The person working drive thru informed me they were in the process of closing and said it would be a wait as they had started getting ready to close. Having worked fast food myself before, I said me getting food is not that important if it's gonna make you have to start everything back up and make your night longer.(I've been through that and it's not fun.) But, true too fast food passion and the willingness to make everyone happy, he asked what I was gonna order and we made the order on the two easiest items I wanted. I still had to wait a few minutes of course and he apologized. I also apologized and asked what hours were and he told me and said have agood night and thanks for working on my order with them. I wish I would have got his name, so hoping the date and time will help because he and whoever's else was working deserve a raise and more. Best fast food experience I've ever had and I'm 39 years old. If they read this, you guys...

I had previously rated this 5 stars across the board. However, tonight was horrible, could barely hear the girl over the drive thru speaker, waited for person in front of me to get their food for 15 minutes, got to window and my drink was wrong, when I handed it back, the woman huffed at me and slammed the window, then handed my food and correct drink, I asked if my sauce was in the bag and she was snippy with me, I looked in the bag before driving away and I got 1 sauce when I asked for more, so I sat there waiting, she opens window and says what! I said could I please get 2 more honey mustard, she practically threw them at me and slammed the window. VERY RUDE!!!!!! The nuggets were OK, fries were cold and stale and the bun on my husbands sandwich was so hard...