Hands On Thai & Sushi - Irving Park Rd. — Restaurant in Jefferson Township

I love the sushi from here and I never hand an issue for about 2 years of coming to this place.. I became a frequent customer now with Covid, first I ordered to pick up for a few months then I started to do delivery when work at home became more frequent. Anyways I started ordering about three times a week or four 😬I know, but I love sushi. I like to add cream cheese to my sushi rolls, so when I picked up my order at the restaurant sometimes I got charged extra and sometimes i didn’t. Note that their mobile ordering style doesn’t charge xtra for this. So when I started ordering delivery I expected no cream cheese but they ended up doing it anyways, which was great customer service. But then one day someone from the restaurant called me after I ordered delivery. They asked me if I wanted to leave a tip and I told them, I would at the door. They told me to add it on the card instead over the phone with him because of Covid.. awkward moment tbh😳discussing tips over the phone. So my total was about 20 dollars. I told them ok leave an even 25, cause I mean why is giving a tip at the door an issue now. Anyway, when I received my order, no cream cheese and they added more to their tip. Why not tell me something over the phone when they were asking for a tip, like hey cream cheese is more, do you wanna pay for it or just get the regular as is??? My total ended up being about $28. Like 🤬😑... I tried calling back 2 times but they never answered. I felt targeted by my favorite sushi restaurant. Now I’m in search of a...

The Most Overrated Restaurant in the Six Corners Area of Chicago

First, the restaurant had a terrible odor when we walked in.

Second, I ordered the Tonkatsu Ramen. When it arrived at my table, it wasn’t hot, the noodles on top were slightly dried out, and the soup barely filled half the bowl. I refused to eat it and took it back to the counter, telling them I didn’t want the ramen. They apologized and assured me that I wouldn’t be charged for it. However, when I asked for the check, the server didn’t provide it right away and instead just told me the total was $45. I asked her to print the check, and when she did, I was frustrated to see that the ramen I didn’t eat was still included. When I questioned why I was being charged for it, she awkwardly said she wouldn’t charge me after all, clearly caught in the act of trying to slip it onto the bill. It felt like a sneaky attempt to charge me for something I refused. She eventually fixed the check, and I paid.

Finally, our order took longer to arrive than that of another table that came in after us, yet their food was served much more quickly. I have no idea why.

Check the picture of my total...

Ordered from here mostly looking for a salad option in the neighborhood - and couldn’t resist adding on a few sushi rolls! I was having issues getting the order in on a third party site so I went right to their webpage, which had a 10% off discount too (that more than covered the delivery cost, if that’s something you’re concerned about). But knowing that using their site/ the toast tab checkout gives more of the margin to the restaurant, I think it’s a fair trade off. They also have a picture for every single item on their website if you go that route!

I got the Hands On Salad (mixed greens and seared tuna with wasabi dressing), which was SO GOOD. It was a little light on the greens, but generous with the tuna/avocado and cashews.- kind of more like a poké bowl- and we’ll worth it for the sub $10 price point. The other sushi rolls I had were great as well ( I die for a fresh Philly roll, or as they call it “Japanese Bagel Roll”), and the pictures of the beautiful plating make me excited to dine in next time! Delivery was so fast, my order got to me in 35 min so kudos for that.

Excited to order more and support this...