Subway — Restaurant in Jefferson Township

I ordered delivery through the Subway app, requested a contactless delivery with a text when order is delivered. I checked the email with the tracking option and it said the order was already delivered, even though I didn't get a text. Nothing was outside. I called the restaurant and was told by an employee the order was still at the restaurant and no one picked it up for delivery. They even said they don't deliver thru the app even though I received an order from this specific location, on the app, thru delivery, 3 days ago! They told me to request a refund online but there was no option in the app, online, or through the customer service number. Online states that the restaurant needs to fix the issue. They refused to refund my order or deliver the order. I asked to pick up the order if the sandwiches were remade but they refused to do so unless i paid again, even though I never received my order. After multiple back and forth phone calls with the manager, Sundrr, the owner and I, they finally agreed to cancel the order. Waiting to see if i get a refund because they also refused to say if i was getting the refund, since it was the...

During my visit to this location as my sandwiches are being made an elderly female employee helping make sandwiches decided to start picking her nose. I bring it to the attention of the male employee and his response was “I know she does this l know”

From the manager:

I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.

I understand that my staff’s behavior during your visit did not meet your expectations. I know that we have let you down, and for that, my team at this Subway® restaurant is sorry. We are dedicated to handcrafting our meals in a welcoming environment. We will make a proper action and Retrain out employee and hygienic policy of restaurant

I am always looking for ways to improve the restaurant experience for my customers, so I shared your feedback with my team to prevent this from happening in the future.

Thank you for choosing Subway® and we look forward to seeing you soon.

Gautam...

On October 29, 2024, I visited the 5150 W. Belmont Subway and placed a mobile order, only to receive the wrong sandwich. While I didn’t initially mind the mix-up, I was taken aback by the way the staff handled it. When I explained the situation, they doubted my claim and I was forced to both show my order confirmation and open the sandwich to show them it was incorrect.

This in itself might not warrant a complaint, but after I opened the sandwich with my bare hands, it was placed on the counter behind them. When the actual customer who ordered it arrived, they attempted to give her that same sandwich. I find it unsettling and unsanitary that a sandwich touched by a stranger would be offered to someone else. This experience was disappointing and raises serious concerns about hygiene and customer service of...