Domino's Pizza — Restaurant in Johnson City

I really tried to give this store a little bit of grace while they dealt with being understaffed and management swaps. We order every once in a while, the last three times have been wild. Nothing I’ve ever seen.

First time - A few friends and I ordered a couple pizzas for our kiddos and after 2.5 hours, no one answering the phone, we decided to show up. Our order hadn’t even been started. We waited 45 minutes at the store and watched other costumers come in and complain about similar problems. Refunded our order, gave us our pizzas, oh well.

Second time - I again ordered a few extra pizzas (five total, and two orders of the breadsticks) while some friends visited. This time, carry out to eliminate the past issue. No problem! Just kidding, all pizzas were wrong, not cut, and one was HIGHLY undercooked. Told us to keep the pizzas, and they’d just remake them if we could wait 15 minutes. Fine.

Third- and will be final occurrence. I ordered delivery. One medium cheese pizza. One cheese stick. One cookie/brownie. I’m currently pregnant and have two toddlers. Not in the mood to cook nor drive. Two hours go by. Tracker still says “prep at 5:15”. So I call. Not once. Not twice… but six times. Finally someone picks up. They tell me my order was delivered 35 minutes ago. No. It was not. “There must be a glitch. Someone could have taken it. We showed delivered, nothing we can do” As I’m on the phone, trying to figure this out, Dominos pulls in front of my place. He stumbles over his words, not sure what to say because he just said what he could to try and make me believe they had in fact delivered it. I hang up. I’m upset. Driver is still just sitting in her car. So I go stand in front of my place on the steps. She gets out, hands me grease SOAKED boxes, doesn’t say a word, and leaves. I get inside and the food is soggy, flat, and just ick. My kids ended up not wanting it (and they LOVE pizza.) so guess I gotta go out anyway!

Shortly after, I received an email for 60 points credited to my account to rectify the situation. Like I’d want to order again.

Save yourself the hassle. It’s clear they don’t know what they’re...

Alright, first off the pizza itself was decently good; that's about the only good thing with this experience. So, one lovely Friday night we had the brilliant idea of trying to get delivery. Now, I must admit, the first time, there was a miscommunication on all parts. However, when we tried to amend this issue, we were met with nothing other than confusion and complication. We were told that they would resend the pizza to our apartment; however, a long, hunger-filled 30 minutes had gone by with no word of the pizza. We called again only to be put on hold twice and to eventually talk to someone who had no idea of our strife. After being offered a 3rd delivery, we had had enough. We politely told the guy that we would come by and pick it up ourselves. We arrived at the store, hoping to finally be able to partake in cheesy, meaty goodness. However, as is common in these situations, we had to wait even longer while they remade our now cold pizza. I will admit, this was very amicable of them to do. However, it was not amicable to yell across the store that "putting the cold pizza back in the oven was not the way that it worked." While we were originally not upset with the delivery girl, after we talked to her at the restaurant, we were not amused. She thought better of apologizing and assuring us we would get our pizza as fast as possible and instead gave us excuses as to why it was all our fault that the order was not successfully delivered. She even claimed to have knocked very loudly on our door. However, my roommate and I share a one room apartment where it would be impossible to miss hearing a knock on the door, especially considering we hear conversations two rooms over. All in all, it was a very complex and emotionally-draining experience. However, the guy working there with the gauges deserves every bit of praise. He seemed to be the only one who was actively trying to amend our situation without being completely rude about it. In conclusion, the pizza was good, the service...

The pizza is always ok-good… it’s the fact that you wait forever at the pickup window, I wait till the tracker says they are doing the quality check to head to pick up my pizza…9/10 I still have to wait like 20 minutes to get my pizza. I actually am sitting at the window waiting and typing my review… currently it’s been 6 minutes at this window with no one saying a word… they have the window open I can hear them talking and people have even walked by and looked out the window at me and kept walking.

Now 3 cars have pulled in behind us, no one has come to the window. Not a soul, it’s now been 8 minutes.

The guy behind me just backed up and is going inside. The 4th car in line is doing the same now. Papa John’s is seriously right next door, at least they tell you it will be a while.

10 minutes and finally a, hello. I looks like after 12 minutes we may get pizza… only to be zonked by the Noid… the nice guy disappeared and now I can only assume the people behind me assume I ordered 15 pizzas and refuse to leave the window.

Still no pizza, seriously the QC process started at 5:20, it’s 5:44 and it’s still not done…. The phone has rung for like 5 minutes and the lady behind me got out of the car to see if anyone has helped me and said she’s the one calling the store no one has answered the phone.

It’s 5:48 and I haven’t see anyone come back to the window, the seem adequately staffed. Sorry to whoever ordered pizza at 315 Barton St. they may have misplaced your order.

It’s 3 pizzas and a Fanta and the apple dipper things… seems well within a reasonable order. I remember the 30 minutes or less or it’s free days for delivery now it’s 30 minutes or more for pickup…

It’s 5:52 PM and we are leaving...